Daily Process Verification

It is critical now more than ever in the game of bowling to verify your lane maintenance procedures on a daily basis. This simply means using your basic senses to ensure the lane machine that is being run has actually performed the task adequately. Why is this you may ask?

Simply put, the daily responsibility of lane maintenance has somewhat shifted away from the operator and directly to the lane machines that are currently being used. Many bowling centers have automated lane machines that move themselves or manual machines that are pre-programmed and the operator simply presses a button while the machine does all of the lane maintenance.

Just remember it is still the responsibility of the operator to ensure the machine has achieved what it was programmed to do. Just because the lane machine went down the lane and returned back to the foul line does not necessarily mean the lane has cleaned and conditioned properly.

Simply training your eyes, ears, and hands to focus on specific aspects of the lane machine as well as the lane surface will give you daily peace of mind and your customers will be more than satisfied with the end result.

If you utilize these simple tips every time you perform lane maintenance your customers will keep coming back for more. The thing that people look for the most in bowling is consistency, not high scoring. However high scoring inevitably evolves from consistency which means there is a way to give your customers both. Just spending an extra ten minutes per day will guarantee your customers satisfaction every time they come to your center to bowl.

Scan the QR code below to view these daily lane maintenance tips.

Sound, sight, and touch will prevent lane maintenance disasters that can occur when everything seems to be operating normally from a lane machine standpoint.

Sound:

Listening to a lane machine while in operation is much like listening to your own personal vehicle every time you start it and proceed to drive. There are different types of noises within all mechanical things that will sound good, bad, or normal. The more you familiarize yourself with the equipment you are running, the quicker you will be able to tell when something is about to fail or already has. Most lane machines have error codes that will shut the machine down in certain situations, but there are a lot of things that can go wrong, and the machine will still appear to be working to the untrained operator.

A great starting point is for you to train yourself and your staff to hear the vacuum motor when the machine is going down the lane and when it turns on and off during operation.  Familiarize yourself with the sound of the cleaner pump when the machine is in the cleaning mode. A conventional spray jet pump can have a faulty diaphragm and still spray cleaner, but there will be substantially less volume than what is needed. A peristaltic cleaner pump will change sound as the tubing starts to wear which is a sign that it needs to be changed.

Neither the vacuum motor nor the cleaner pump failing will prompt an error on the lane machine. It will continue to run every lane and you will not know there is a problem until the lanes are turned on for play and by then it will be too late.

Sight:

 Visually inspect the lane machine before every use to ensure there is enough lane conditioner,  cleaner, and cloth to complete the number of lanes you need to run. If you are operating a battery lane machine, verify there is enough battery power to complete the total number of lanes that are going to be cleaned and conditioned.  

Personally confirm that the program settings match the program sheet for the pattern that you will be applying and if applicable perform a volume check for the cleaner output and the oil output for the pattern in question. Proceed to enter the starting sequence to enable the lane machine. Start the lane machine and walk beside it as it travels down lane towards the pin deck.

Pay attention to the data that is displayed on the keypad such as drive speeds, distance traveled, program number being run, and anything else that your lane machine displays. The numbers should always be consistent from lane to lane and if a variance is noticed the operator should stop the machine and investigate why there may be inconsistencies.

Watch the machine as it applies lane cleaner and lane conditioner. Inspect the pin deck area to ensure there is no residue or lane cleaner being left behind and the machine is traveling far enough before it reverses out of the pit. Excess moisture on the pin deck will result in sliding pins, possible out of ranges and reduces scoring due to lack of pin carry. The “Backends” as they are referred to in our industry consist of every inch of the lane past the oil line and up to the pin deck. This area of the lane should be residue free and squeaky clean.

Once the machine returns to the foul line, walk back down the lane and look over the oil pattern that has just been applied. The lane pattern should look relatively smooth and uniform depending on the type of pattern being run. After the machine has returned to the foul line make sure there are no drips of lane oil or cleaner, streaks in the lane pattern, or anything that looks abnormal to what you are used to seeing every day. Once everything has been verified you may continue running the remainder of the lanes.

Touch:

Once the lanes have been cleaned and conditioned, it is always a good idea to at least do a tactile inspection of your backends as well as your lane pattern. This is something lane maintenance personnel have done for decades, and at one part in our history, was the primary inspection regarding the passing or failing of a lane pattern in sanctioned play.

Our Kegel Team has always made a habit of walking our lanes for a visual and tactile inspection after every lane maintenance routine. Walk the length of the lane and locate the end of the oil pattern and confirm all of the lanes have the same look and distance.

Inspect multiple lanes in the backend area to ensure they are clean and free of residue. Use your knuckles as a way to accurately feel the cleanliness of the lane surface by rubbing them across a section of the backend. There should be no marks or film on any portion of the backend of the lane as this will affect carry down and create inconsistent ball motion.

Pick a lane in the middle of the center and use this lane every day as your gauge on what you feel when you run your fingers across the oil pattern at various distances. Start in the head section of the lane eight feet from the foul line. Using your index and middle fingers, lightly place them on the 2 board on one side of the lane and push your fingertips across 2-20 board and get a feel for how the pattern has less oil on the outside of the pattern and more towards the center. Move to the arrow section of the lane and repeat the process. Here you will feel more of a difference between the outside volume versus the inside boards in the lane pattern than you would have at 8 feet. Continue this at 30-35 feet and in the middle of the pattern taper somewhere between 36-44 feey depending on the pattern length.

Most successful lane patterns are crowned in shape or blended from outside to inside by increasing oil volume board-by-board. These patterns will typically be 40-44 feet in length for a standard house pattern and will have a front to back taper of 7-10 feet depending on the lane surface and chemical being used.

If you utilize these simple steps to verify your lane maintenance procedures on a daily basis you can rest assured, you have given your clientele a consistent bowling experience day after day and week after week. As outlined earlier in this article, consistency is the key to happy customers and a successful business operation.

These are but a few suggestions that our lane maintenance personnel uses at every event we do around the world. There are more complex verification procedures that we at Kegel perform at specific events, such as measuring the topography of every lane in the bowling center, monitoring temperature, humidity, and a variety of other things.

In closing, if you are every at an event where a Kegel representative is present, please feel free to approach that individual at anytime to learn more about all of the procedures that we verify to ensure a successful event.

Preparing your Machine for the Fall Season

As many bowling centers close during the summer months, it is especially important to properly prepare your machine to begin a new fall season.  If this is not done, it can lead to restriction to flow in the system, or problems with ball reaction at an inconvenient time after the league season has begun.

In order to stay ahead of Murphy ’s Law, I urge customers to follow the Boy Scout motto and “Be Prepared.”  You will thank yourself for performing this preventative maintenance on your machine.

The first thing you will need to do is get the machine out and drain the fluids.  You will then want to remove both the oil and cleaner tanks individually and perform a thorough cleaning on them and the filters.  Inspect the tanks to make sure there is no sediment or residue from the previous conditioner or cleaner left behind.  It is important to flush and clean these tanks whether you plan to use a new batch of the same conditioner or intend to switch to a new conditioner altogether.

Once the cleaning is complete and machine is intact, you should turn the machine on and check that oil is flowing freely through the oil lines.  You will be looking for a consistent PSI reading.  If the pressure readings are too high or too low, this indicates that there may be a problem in the oil lines.

This is also a time of year where many centers will experiment with new oils or patterns.  I always recommend that changes be tested before the season begins.  This allows time for you to decide what is right for your center and make pattern changes or adjustments if necessary.  If your center will be using a new oil, I suggest keeping the same pattern for testing.  Changing only one of these variables will give you a better comparison of the new versus the old oil.

This should help to ensure that you maximize your machine’s performance and decrease the risk of problems sneaking up on you once your season has begun.  Take care of your machine, and it will take care of you.  And if it doesn’t, give one of our Techs a call at 1-800-280-2695.

10 Frequently Asked Questions about Conditioning Lanes

Before making any adjustments to the conditioner pattern, make sure that your lane machine is cleaning properly.

Question: Ball reaction is weak after a game and a half. How do I reduce my carry down?

Answer: Typically the applied oil distance forward is too far creating too much conditioner towards the end of the oil pattern. Reduce the applied distance of conditioner and add to the reverse to prevent the loss of durability.
 
Question: Ball reaction is strong from the beginning and does not weaken making ball reaction unpredictable. How can I tame my back ends down?

Answer: First, try lengthening the pattern, one foot at a time to the desired result. Second is to change to higher speeds earlier in the pattern to raise the level of conditioner at the end of the pattern.
 
Question: The pattern plays good from the beginning yet loses hold through the night. How do I increase the hold?

Answer: The applied conditioner on the reverse is what creates durability, this area known as the mid-lane provides direction to the breakpoint and dictates score-ability. Starting reverse oil further down the lane increases hold.
 
Question: My bowler's tell me "the heads dried out". How do I control early hook?

Answer: First, watch ball reaction, bowlers rarely see what they think they see. In most cases the ball actually hooks too early through the mid-lane. Poor lane surface or lack of conditioner in the lay-down area can also be a cause. In this case, slowing the travel speed in the head area on the return will increase the amount of conditioner in this area. Adding loads in Sanction Technology along with a slower machine speed will increase skid through the heads. However, many times today with the amount of conditioner being applied to the "heads", if the ball is hooking early, there are lane surface issues.
 
Question: If I get the ball right, it "hangs" outside, 2,8,10 city! How do I create more room right?

Answer: This is a hard one to recognize, because it has multiple and opposite causes.

Too much conditioner on the outside (ball skids too far) or in some cases not enough conditioner on the outside (ball loses energy) can cause "hang".

If the ball skids to far, reducing the length and/or volume of the applied conditioner will help.

A wet/dry condition will result in too much skid inside, giving the appearance of "hang" and a loss of energy if the ball enters the dry too early creating a weaker back-end reaction. Many times the amount of conditioner in the middle is the cause of "hang" and not the amount on the outer boards. Reducing the amount of conditioner in the middle, raising the outside, and using speeds to lower the overall height of a pattern will increase ball reaction and create more playable angles.

Adverse lane topography can affect swing. If this is the issue, reducing the outside condition will allow bowlers to play a more direct line to the pocket.

Question: The bowlers seem to move left very quickly because the track dries up. What can I do to prevent this?

Answer: The volume at the end of the pattern should be slightly more than the outside boards. Applying oil to the track on the reverse can provide more durability without greatly affecting overall ball reaction. With Sanction Technology and board-by-board capability, widening loads one board at a time to get the desired affect can provide the quickest way and retain stability.

Question: How do I determine my cleaner ratio?

Answer: The best idea is to phone the manufacturer for their recommendation. All conditioners are different and clean off the lane differently. For example, Defense lane conditioner is usually stripped at a 4 or 5 to 1 ratio, while Offense can be cleaned at 8 or 10 to 1. This is something that you can experiment with, however, it is not recommended to weaken the stripping solution throughout the entire lane to control the back-end reaction. This can cause for poor cleaning and create numerous other issues.

(Note: With the FLEX lane machine, the ability to weaken the cleaner ratio mix ONLY on the back-end is an option to control back-end ball motion. The FLEX lane machine can keep a strong cleaner mix in the front part of the lane where it is needed.)
 
Question: How does temperature affect my lane conditioner and lane machine?

Answer: If you are using wick machines, it is highly recommended that you store the machine and conditioner in a place where it is room temperature and will remain constant. This will prevent inconsistent flow through the wicks due to changes in viscosity. In some conditioners, a 1-degree change in temperature can affect viscosity by 2 points cps. This is important for those with Sanction Technology to control the pressure and prevent possible damage to the gauge.

Question: Separate or Simultaneous?

Answer: This is an issue related to wick machines more so than Sanction Technology. Most centers try to reduce depletion one of two ways, either running in separate mode or stopping every so many lanes and letting the machine rest. The separate mode is recommended due to the consistent time in between the oil and strip mode. While the lane is being stripped, the wicks have that time to recover and it is the same from lane to lane. A major issue in resting the machine several times across the center is that it creates a stair step effect of gradually less, than more conditioner, repeated across the lanes.
 
Question: How does buffer brush wear affect my condition and what should be done upon installing a new one?

 Answer: The buffer is designed to taper an oil pattern based off the pattern settings and speeds. As a buffer wears the amount of conditioner at the end of a pattern gradually diminishes over time. This is usually not something bowlers notice and will not come to your attention until you are told that you do not have "three units" any longer. Simply put the brush doesn't hold the conditioner as long as when new and "dumps" it further up lane and creates a steeper taper in the pattern. When replacing the buffer after this gradual wear and even though the pattern settings are the same as when the buffer was new, the effect of a new brush will seem dramatic to the average bowler.

It is highly recommended that this be done in August so the change is not taking place mid-season. The frequency of changing the brush is affected by many factors including number of lanes, how good the lane surface is, and what type of lane surface it is. The more friction the faster the wear. Smaller centers with 24 lanes or less may see two years between buffer changes. Centers with 24 lanes and up may change the brush every year to every six months in centers with a lot of lanes.

“The oil pattern didn’t play anything like it did at home!"

Often times I hear this comment and there are many reasons why this can happen.  Frequently, the center that you are going to bowl the tournament in, say for example the USBC Open Championships, is using a different brand of cleaner, different oil, and a different lane surface, not even taking account of one of the biggest differences; topography. 

Those are very obvious factors, but often people think that because they have the same lane machine as at the tournament site that it should cover all of those differences.  Ultimately, even if you have the same lane surface, oil, cleaner, and lane machine, differences will still remain.

One of the differences we see often is the physical condition of the lane machine.  Even though each Kegel lane machine leaves the factory meeting all of our strict adjustment and performance specifications, what happens to it from there is totally dependent on the maintenance (or lack thereof) that is given to it. 

For an example, let’s compare two cars:  Two 2011 Chevrolet Corvettes. 

One Corvette lands in the hands of a business man who uses it strictly as a commuter car.  He washes and waxes it every week, changes the oil right at 3000 miles, and always uses synthetic oil.  He manages to put 25,000 miles on the car in a 12-month period.

The second Corvette ends up being a rental car.  The car is in numerous drivers’ hands many of which perform routine burnouts and jackrabbit starts.   This car also logs 25,000 miles in a 12-month span. 

Though both of these cars started their life exactly the same, do you think both cars are going to look the same and perform the same after 12 months?  Do you think the interiors are going to be the same?  It wouldn’t surprise me if the rental car’s transmission doesn’t shift as crisp and probably a few of the basic items are a little more worn out (brakes, parking brake, tires, etc.)  All I know is, I’ll take Corvette number 1 and you can take a chance with the rental car - haha!

Knowing this, do you think all lane machines are treated the same?  We’ve seen many lane machines after one year look like they’ve never been cleaned!  Oil drips out of the vacuum motor (where it never should), the transfer brush is filled with dirt and hair, the paint is peeling off due to cleaner being spilled on it numerous times, and the frame has been tweaked throwing the factory adjustments out of spec since the machine has been dropped more than a half-dozen times due to negligence.

• Do you think that this machine I described above will put out the pattern the same way the brand new machines we have at the USBC Open Championships will?

• Do you think the pattern will be the same with a machine that doesn’t clean the lane well because the squeegee blades or cushion roller have never been changed?

• Do you think the pattern will be the same even if the cleaner tank filter is clogged and the Norprene cleaner tubing hasn’t been changed in over a year which results in half the amount of cleaner coming out (resulting in poor cleaning) and now you’re oiling on top of a film?

• Do you think the pattern will be the same even if the transfer brush has so much dirt in it that it keeps the oil in the transfer brush an extra 6 feet down the lane?

Many factors will make a pattern play different from center to center but often one of the biggest is the physical condition of the machine itself.  Stay up with the maintenance of the parts that commonly wear out; squeegee blades, buffer brush, cushion rollers, etc.,  keep the machine clean, and your lane condition will be more consistent from week-to-week and month-to-month. 

Like our VP of R&D Mark Davis once said:  “Machines that look like new, tend to perform like new.”

How to prevent decreased battery life

As we all know, batteries are not created equal and they do require maintenance.  It is important that batteries are charged properly and to make sure the source that is using this supplied power is not abused so that they reach their maximum potential.  After reading this, you should be familiar with two causes of decreased battery life and some charging standards for Odyssey batteries. 

One of the biggest problems that can decrease battery life is a machine that has been abused.  When a machine is not kept clean or well maintained, it can cause an overall higher amp draw and result in the battery dropping out faster. 

For example, if the vacuum motor has had waste sucked into it, like the images of abused vacuum motors below, this can greatly affect the battery.  Damage like this could hinder machine performance and easily cause a NEW set of batteries to do 25 lanes less than it should.

Another battery issue that is often overlooked is whether the charger is giving the batteries a proper charge.  This can take into account any portion of the charging mechanism.  The Odyssey batteries require different stages of charging which should be as high as 29 volts within the first 30 minutes of being on charge to as low as 27 volts after being on charge for 6-8 hours. If proper charging does not occur, this will also affect the life of your batteries.

Periodic checking of the charging system along with regular maintenance of your lane machine will greatly extend the life of your batteries.

The Next Generation

Where is the next generation of bowling center maintenance technicians going to come from? Until we can develop warp drive and travel to a few of the nearby star systems, the search will be limited to the third planet from the sun.

The maintenance of a bowling center requires skills beyond that of the stereotypical grease monkey that seems to pop into the minds of most people in the industry. A head tech needs much more than a basic knowledge of wrench turning and part swapping.

One of the first things a tech should learn is a basic knowledge of the rules of the game. Many parts of their job will be directly affected by these rules. Pinspotting, pit depth and cycle timing are just a few of the items a tech will be responsible for.

A strong mechanical aptitude is needed to become a successful head mechanic. While many people have this ability, transferring it to a bowling environment can be difficult. Adapting to changing needs within the bowling center requires an individual that can use their imagination at times.

He or she must have a talent for trouble-shooting, whether natural or acquired. This ability will help to set them apart from the previously mentioned mental representation of a bowling center mechanic.

A background in electronics, basic building maintenance, heating and air conditioning, lane maintenance and the management of inventory are also required to fulfil the desired traits of a true maintenance professional. Training in the art of interpersonal relationships is needed to allow them to interact with management, customers and the employees who will be working with them.

With all of these requirements, finding an individual to fill a head technician position can be difficult. Not many people walking down the street can come anywhere close to meeting all of the needs of a bowling center seeking a top level maintenance supervisor.

Where can you find a person to fill these huge shoes? Running an ad in the local newspaper rarely produces a qualified candidate. Internet employment websites are a better bet for receiving resumes from a prospective employee. Bowling specific web sites such as Bowltech.com, Facebook and Linkedin.com can produce very good results in your search.

Many of the large chain operations have training programs in place to allow them to promote from within. Pinchasers become “C” mechanics, next moving up to “B” mechanics. The jump to a head mechanic position is the next step in their chain of maintenance.

The training offered by the large corporate owned centers is very comprehensive and includes educational videos and manuals. Candidates are given written tests. After successfully completing a course of study, they move up to the next level of maintenance proficiency.

Depending on the individual, the time frame can be 5 years or longer to move up the corporate ladder. Head tech positions are not often available within the company. A qualified mechanic may be required to stay at “B” level for several years, awaiting an opportunity to show what they can do.

These highly trained “B” mechanics are sometimes unwilling to wait for a position to open within the company and often look to the open market for employment. An independently owned center can find a highly qualified tech that has waited too long for promotion and place him or her in their organization with little in-house training.

In centers without a corporate affiliation, the training of the maintenance staff can be hit and miss at times. Some have great programs in place and others have little more than a service manual and a parts book for teaching a prospective tech.

In many of the independently owned centers the head mechanic has been in place for several years. Some feel threatened by new employees and give them only small quantities of training to maintain a feeling of “job security”.

The best bet for most centers regardless of who they are owned by are the numerous classes and schools available to our industry. From 3-4 week schools on the pinsetters to one day seminars that specialize in major assemblies, these classes are worth their weight in gold.

Instruction in lane maintenance, automatic scoring and safety are offered by manufacturers on a regular basis. Even a seasoned veteran can glean a tip or two from these classes.

Kegel offers training on all of their lane maintenance equipment, along with oil pattern and lane surface maintenance. Kegel will be partnering with Classic Products (October 2019) to offer training on pinsetting equipment. Contact Classic Products for more details.

Any training might seem costly when accounting for the travel and lodging along with the tuition, but the knowledge given to the students can reap benefits to a center for many years.

As many head mechanics approach retirement age, there will be a lack of experienced help in the bowling industry. The only way to offset this loss will be to start the training of their replacements now.

It makes little difference how this will be accomplished. The next generation will be faced with both old and new problems that must be met head-on. Education is the most powerful tool in a bowling center mechanics’ toolbox.

What does “Non-Newtonian” really mean when it comes to bowling lane conditioners?

So, you know that non-Newtonian liquids are just like ketchup; you have to apply some force to make the liquid flow. But, what does “non-Newtonian” really mean?

You’ve likely heard of the English mathematician and physicist, Sir Isaac Newton. He is, after all, one of the most influential scientists of all time. He formulated the laws of motion and universal gravitation, laid the foundations of classical mechanics, and had a hand in developing calculus. He even did a lot of work in optics and built the first practical reflecting telescope!

Newton developed several scientific laws that described the relationship between forces, bodies, motion, and responses. You probably studied his three laws of motion in high school physics. You may have even studied Newton’s law of viscosity in school; though you may not have realized it!

Newton’s law of viscosity isn’t a fundamental law of nature (like the laws of motion or gravity). Rather, it is a relationship between two physical quantities; in this case, viscosity and force (called shear). When viscosity doesn’t change no matter how much force is applied; i.e. when viscosity is independent of shear; you have a Newtonian fluid. Most fluids are Newtonian and the most common one is water. Under normal conditions, the viscosity of water doesn’t change no matter how much force; or shear; is applied.

There are different kinds of non-Newtonian fluids; shear-thinning and shear-thickening are two of the more common kinds. The viscosity of these fluids will change depending on the amount of force that is applied. A shear-thinning fluid will experience a decrease in viscosity with more applied force while a shear-thickening fluid will experience an increase in viscosity with more applied force.

Ketchup is the perfect example of a non-Newtonian, shear-thinning fluid. You can turn the bottle upside down and wait for the ketchup to flow and it just never seems to happen. Give the bottle a couple of solid taps on the palm of your hand though, and the ketchup starts to ooze out of the bottle. The force applied to the bottle caused the viscosity of the ketchup to decrease (the ketchup became thinner) enough so that the ketchup would flow from the bottle. Once a force is no longer being applied; i.e. the ketchup is on the plate; the ketchup returns to its original viscosity and sits in a blob on the plate.

All that is cool, but how does this relate to lane conditioners?

Well, with a non-Newtonian conditioner, each bowler will see slight variations in ball motion. For example, a high-rev, high-speed player; here’s looking at you, cranker; will apply a lot of force to the conditioner. As such, the shear applied to the conditioner will cause the viscosity of the conditioner to decrease. This will allow the player to see a little more push; the ball will skid where it needs to skid. A low-rev, low-speed player; that’s all you strokers out there; will apply a lot less force to the conditioner. The shear applied to the conditioner won’t cause as much of a decrease in viscosity as the cranker saw. As such, the stroker will see a little more friction so the ball will read and pick-up where it needs to pick-up. In simpler terms, the stroker will see “good friction” while the cranker will see a little more slickness.

Of course, this is all on a very small scale. A 200 rev rate bowler might “see” the viscosity as 70 cps while a 500 rev rate bowler might “see” the viscosity as 65 cps. In the scheme of viscosity, 5 cps is very small. So, what the ball; and the bowler; see is very subtle. But, it’s just enough to help all bowlers find good ball reaction.

Learn more about Kegel’s non-Newtonian Lane Conditioner, Terrain.

The Mother of Invention

Every bowling center encounters Murphys’ Law. This means the worst possible breakdown will occur at the most inconvenient time. And to make the situation worse, you won't have the critical part needed in the back room. These are the scenarios that test even the most seasoned mechanic. A necessary part is not on hand, or a time-consuming crisis breakdown delays or postpones a league.

Lacking the needed part, most technicians will call a nearby center and ask to borrow it. But not all centers are on friendly terms. Distributors, if they have the item, may need several days to deliver it.

In the case of a simple to remove part, it can be transferred from an unused machine, but of course, this still leaves a machine unusable.  In some situations, the broken part can be taken to a local shop and repaired or duplicated. This can be very costly, but it could be less than the lost revenue from a broken down machine.

Many times, imagination will outshine the above mentioned solutions. Pinsetter technicians can and do rebuild, redesign, and reconfigure parts when the need arises. Some of these ideas are out of crisis and others come from nuisance problems.

No materials are out of consideration when trying to construct a required part in an emergency situation. Scrap iron, lumber and various types of rubberized parts find their way into the machines. Some work quite well, often performing as well as or better than the original manufactures’ parts. I have seen pool cues, garden hoses, shop rags and hose clamps used on pinsetters to get a machine through a league session. I am certain there are even stranger things that have been employed in an emergency.

Nearly all mechanics will remove these "emergency engineered" items when the correct part arrives. They'll keep their new found repair item on the shelf, awaiting the possibility of another need for it. While many great ideas are born from springs and duct tape when haste was a priority, these "quick fixes" should be removed as the correct parts arrive.

Scores of these emergency repairs fail miserably. Others are extremely simple, leaving one wondering why the machine was originally designed in such a complex manner.                                                                                   

Of course, most capital equipment suppliers do not recommend modifying their machines. Doing so can void warranties and in some cases circumvent safety features. The safety features of your machines are there for your best interests and should not be tampered with.

Some purists might say that the need for a quick fix is unfounded. If the mechanic is doing his job correctly, breakdowns will never occur. While this is a somewhat true statement, as with most things in life, there are always going to be unseen circumstances.

Imagination is not just limited to parts. Many times a tool that is pinsetter specific is unavailable or just has not yet been invented. Hands on experience with the machine will give insight to allow a fertile mind to explore the possibilities of tool design. A majority of mechanics will agree that there are times when a third and fourth hand would be of great assistance. Science has yet to genetically alter us to that specification. However, many mechanics have constructed tools to allow them to perform duties that once required another person.

There are numerous mechanic designed tools on the market. Most are constructed to save time, money and knuckles. Several allow for safe removal and replacement of items that can be very dangerous if not done with the correct tool.

Several of the pin and ball cleaning cloths being used today were once a bowling towel that was held to a piece of frame work with a clothespin. Most have been refined into the current configurations we see in the supply catalogs. Yet the humble bowling towel is still the material of choice for many mechanics in the effort to keep balls and pins clean during an unusual situation.

Most manufacturers have a very open mind to the ideas that are born on the "battlefield." A lot of mechanics have received monetary compensation for ideas that have been turned into sellable products.

The imagination of the maintenance staff can reach mind boggling heights, designing everything from the above mentioned parts and tools to building electrical devices to replace often outdated and or obsolete parts.

It's easy to be prepared for the "expected" things. It's the things that come out of the blue that will test your patience. Use your imagination to find a solution.  With a little quick thinking and imagination, you can be up and running again. I guess Mr. Murphy never ran into a bowling mechanic with a roll of duct tape and some electrical wire ties.

New Product Lifecycle

Have you ever wondered about the process of creating a new conditioner? How do we test? What do we look for when we’re testing? How do we choose test centers? How does field testing work? If you’ve ever wondered about the research and development process, or if you’ve ever thought you might like to be a test center for a new product, keep reading.

Creating a new conditioner is a lot like baking a cake without a recipe; you know how you want the cake to look and taste and you know you’ll need some flour and sugar. But, you don’t have an actual recipe so you have to figure out the rest of the necessary ingredients in order to get to the desired result. 

Creating a lane conditioner can follow that same concept. In general, mineral oil is the “base” so we’ll likely use some combination of mineral oils to start. After that, we experiment with different combinations of chemicals to try to achieve the results we want to see. Since we’ve been in the lane conditioner business for quite some time, we have a solid foundation of knowledge of many raw materials. We know that some materials will give us more “slickness” while other materials may help the conditioner be “hookier”. We constantly search for new technologies to help us create the best lane conditioner we can.

Once we have a formula, we start testing. For lane testing, we generally use a house pattern and we’ll use the same house pattern throughout testing so that we have an equal comparison when we make formula adjustments. We are fortunate to not only have our Batch Test bowlers, but some extremely talented bowlers throughout our building. So, we take full advantage and use them when we’re testing a new product. We try to use a variety of bowlers so that we can see how the conditioner performs for bowlers of different styles. And, as much as possible, we try to use the same set of bowlers throughout a product test. While they’re bowling, we’ll track scoring, bowler moves, and we’ll make notes on things like ball reaction, residue on the bowling balls, and carry down.

In the lab, we’ll test physical properties like viscosity, density, and surface tension. These properties give us some general characteristics about the conditioner like how it might flow on a lane. We also do temperature stability testing. We’ll put samples through freeze/thaw cycles to see if the conditioner is impacted by cold and we’ll do heat ramp studies to see if the heat negatively impacts the conditioner. We even do chemical compatibility studies. Belts and other materials from pinsetters, tubing and other parts from lane machines, and other materials that could contact the conditioner are cut into pieces and soaked in the conditioner as well as in some of the raw materials. We measure the parts before we soak them and then measure them again after one month. This helps us determine if the chemicals will create any issues with the parts.

The next phase of testing for a conditioner is field testing. Initially, we’ll test in one or two centers to make sure the product will perform well. We work with the centers to understand what they see from the conditioner using their normal pattern and maintenance routines. They provide feedback and we work together with them to make pattern adjustments, machine adjustments, and such to try to improve the performance. We track all of these changes and use the information to determine if we need to make adjustments to the product. If we make adjustments, we continue testing until we get to the point where we feel confident that we’ve created a viable product.

Next, we continue adding centers to our field test. Ultimately, we like to have at least 15 centers test a product for several months. We try to cover as many different variables as possible by using centers all over the country. By testing on different lane surfaces, pinsetters, ball returns, and so forth, we can determine if the conditioner will be a good fit for different combinations and in different environments.

While the product is in field testing, we continue collecting data in lab testing. We send samples to partner labs for analytical testing like flash point and fire point testing. These tests allow us to determine proper packaging and shipping requirements. We also submit a sample to USBC for approval. In order to gain USBC approval, a lane conditioner must meet the required specifications for viscosity and UV content.

As we continue with field testing, we keep notes on pattern adjustments made by each center. This helps us learn what works; and, more importantly, what doesn’t; with patterns on different surfaces. We use this information once a product is released to the market so that we can give our customers educated adjustments for their patterns when they switch. What that means is you can switch with a little less trial and error and a few less irate bowlers.
Just before we release a product to market, we build all of our marketing and sales materials. We use information we gathered from our field testers and data we collected during our various phases of testing. We conduct in-house training for our Techs, Customer Service, and Sales staff. And, we start making batches in preparation for sample kits. Our goal is to release the conditioner to the market in the summer so that your center has time to try it and fine tune your pattern before your fall leagues start again.

Now, all this may sound glamorous, but many of our test centers would likely tell you that testing isn’t always rainbows and butterflies. It can get ugly and you certainly have to be willing to make your bowlers angry. When we send a center a new product, we request that the center try the product without making any changes to their normal procedures and pattern. So, if a center had been using a conditioner that was characteristically hookier, and we asked them to use a conditioner that is slicker, the bowlers would see something different than what they’re used to seeing. And, if scores go down, it could make for some pretty angry customers. Test centers can’t be reactive to that though. We need centers who can give us quality feedback and that are willing to make the adjustments we suggest based on their feedback. We need centers that will work with us as we work through issues and try to improve the situation. It can take some time to fine tune the adjustments and we need centers that are not going to throw in the towel while we work through the chaos. The rainbows and butterflies come when we get the right adjustments and scores go up and bowlers comment about not moving as much during a league session. Being a test center can be as frustrating as it can be rewarding. 

We do our best to create products that solve a problem or fill a need in the industry. The process takes a lot of time and it involves a lot of people. If we didn’t have customers to give us valuable feedback and we didn’t have test centers we could trust to help us during the development process, we wouldn’t be able to create solid products. We count on our customers to tell us what they think and even what they need as we continue to create products to improve the bowling experience.

If you’ve made it this far and still think being a Kegel test center sounds pretty darn awesome, you can reach out to our Kegel team to see if you qualify. You can also fill out our Test Center Information Form so we can gather all of your center specifics. 

You just push the button...right?

As I sit in the back of another bowling center, maintaining lanes for another tournament, I have been thinking about that famous line above, partially because I have already heard it at least once today.  There are so many stories…some funny, not so funny, and some downright scary if you were in my shoes.  I thought a glimpse of what we do behind the scenes could be an eye opener for many.  Making things run smooth through chaos can be our biggest attribute sometimes.

The tournament I am currently at is a great example of the time put in outside of actually running lanes.  Starting with a flight across the Atlantic and getting off the plane as first light breaks in Europe, which can be OK for those that can sleep on planes.  My mind before an event however, runs 100 MPH, so that never happens.  Explaining the Lane Mapper to the agent withholding it in luggage was easy THIS trip…first hurdle.

After arriving at the bowling center and plugging in my batteries for the mapper, I realize the charger isn’t working.  The adapter that I brought is not converting voltage properly, so a quick google search of local hardware stores and off I go, many Euro’s later, we are in business.  I finished mapping half the house around 4pm local time, just in time to head back to the hotel to find there was a new windows update pushed out that wouldn’t allow the PDA from the mapper to connect to the computer.  Hacking windows registries until almost midnight and that problem is solved.  The bowlers will be happy; they can have their lane map, barring nothing else tries to get in my way.

Arriving the following morning, or same morning if you like semantics, the mapping is finished.  Setup the machines, run all the tests and calibrations, study the maps, pick a pattern.  Out by 5:00pm, it’s a good day!!!!

Once the tournament starts, it’s the normal day to day obstacles, bowlers take more time than anticipated and we run two machines and catch things up so squads start on time.  In 11 days I will be back in the US to start all over again.  No rest for the weary.

Thinking of previous events as well, it’s normally not the machines that we deal with when we have problems.  I remember going to a major event and doing a test clean on the first set of lanes for testing.  I honestly thought something was wrong with my machine.  I ran the second machine I had with me and saw the lanes had the same look as the first I did a strip only on. 

At first I thought the lanes had a delamination problem, but upon further inspection, there was a film on the lanes from 10-10 that I couldn’t pull up.  I scratched it with my finger nail and was able to remove it, but the lane machine would not.  Running down the list of things to do. I tried straight cleaner with a rag by hand, that didn’t work.  IPA with a rag by hand, two strikes.  I don’t like to strike out, so it was time to call the chemical engineer back at the office!

After a few pictures, and a lengthy conversation, she asks me to grab some vinegar from the snack bar.  We let it sit on the lane for a few minutes and to my surprise, the film came right off.  This means I needed a mild acid based cleaner to clean the lanes and remove the film.  Not wanting to hurt the lane bed itself, we found a cleaner that would work from a local hardware store with a little more “potency”, and another problem is solved for the day.  Granted I returned to the hotel smelling like a fresh pickle from using the vinegar as a test, but the bowlers would be happy at the end of the day so it was worth the trouble.

During the PWBA tour, I was at an event with one of the most attentive staff I had worked with in quite some time, which saved me from a disaster believe it or not.  We had been charging the machines on the far side of the building for testing, and the first day of open practice.  No issues all week and it was smooth sailing.  I walk into the center after going to get breakfast and one of the staff pulls me aside and says they had moved some things around for my machines. 

Apparently, they had some electrical work done earlier in the year for a renovation, and the water heater on the OTHER side of the building was tied to the outlet I had plugged my machines into.  They never knew it, nor did I, and it hadn’t been an issue until the center was full of people going to the bathroom and washing their hands making the water heater turn on and ultimately tripping the breaker I had my machines plugged into.  They happen to notice that the lights on my charger had gone out and started to investigate on their own.  I guess their attentiveness was good on three fronts.  They know what the water heater is linked to, people had hot water to wash their hands, and my machines got charged and didn’t die 4 lanes before I finished in the middle of a tournament.  Kudos to them for saving me on that one.

What came out that example was a lesson learned, and I now carry a tester for loads and outlets that I use when I go to bowling centers.  I had to laugh out loud as I typed that last line.  A little known fact is a lot of the upgrades or changes that happen to machines come from the fact that we experience things in the field and want to make them better for the end user.  Automatic shut offs after a certain period of time on battery operated machines, suction cups on drip pads, redesigns of certain parts, and numerous software changes based on scenarios we encounter just to name a few.

Lastly, as most know, Kegel provides lane maintenance for a multitude of tournaments, but JR Gold is the most brutal workout a lane technician can go through.  No problems have occurred at this event over the years that are worth writing about, but just to give you an idea of the schedule we maintain; seven days of up at 3:30am, pushing the button by 4:30am, and staying at the bowl until 8:30pm through multiple re-oils.  We provided 4 of the 8 lane technicians, 16 brand new machines, did almost 14,000 lanes, and we also provided and went through over 50 cases of oil and cleaner.  This is equivalent to what a 40 lane bowling center does in 1 year in a week!!!  Not to mention the 200+ lane tapes that were read over the course of the week. 

Even through all of this, we answer questions for customers that may be at the centers with their children, do our paperwork and answer emails between squads; it is truly non-stop for a solid week.  We would not however, have it any other way. 

I can only hope that this small glimpse of what one lane technician has experienced over the years, will allow you to appreciate what we do.  When my career is over, I could probably write a tell-all book that wouldn’t sell more than 10 copies but would be 200 pages long and one heck of a funny read for anyone in the business. 

It all leads to one bottom line, we take pride in what we do, the builders in manufacturing take pride in what they do, and at the end of the day we all try to make things look seamless. Hearing the statement “you just push the button” is actually a compliment.  If you walk into the bowling center and see me wrapping up lanes for a tournament and you can say, “You have it made, all you have to do is push a button”, then I have done my job well.

Have you hugged your mechanic today?

A recent topic on a bowling technician website caught my attention. It was posted by a proprietor wanting to know why he could not find a mechanic for his center. Bowltech.com is visited by some of the best techs from around the world as well as several manufacturers. The gentleman had been trying to hire a mechanic for the past three years with hardly a nibble.

After posting his compensation package, he was still in a quandary as to why good mechanics are so hard to find. Several members of the bulletin board responded that many topnotch techs were lured or forced to seek maintenance positions outside the bowling industry. Others were very happy staying where they were, having growing families and roots in the area. A few even felt that they had been driven out of the bowling industry by management that treated them as "second class citizens".                        

Money is a consideration - a good tech can be worth $20-30 per hour - and many are doing the job with little or no benefits. To many techs, the work environment is also an important consideration. A number of techs I talked to said that they felt as though they were being isolated from the rest of the employees.

Having spent over 25 years as a mechanic, I am sympathetic with both the proprietor and the maintenance people. Hiring a head maintenance technician can be one of the toughest things an owner has to do. Starting a new position can also be stressful for a head mechanic. Hopefully, with the suggestions that follow, everyone's life can be a little easier.

What to look for and where to look

Working on bowling equipment is a highly specialized occupation and is probably the least respected as far as the industry goes as a whole. It has evolved to the point where the tech is expected to not only work on the pinsetting equipment, its peripherals, and maintain high scoring lanes, but also must be a computer whiz, a plumber, carpenter, an electrician, an appliance repairman, and an inventory specialist. In some centers he must drill bowling balls and in the same day, help in the snack bar.

The head mechanic is on call anytime the center is open (most are open about 18 hours a day) and is expected to come in and do repairs on weekends and evenings. Many work for long weeks during state and national tournaments without a day off. He is in charge of his night and weekend employees and therefor needs to have some "people skills." These skills are applied when dealing with customers as well. Meetings regarding employee relations should include your head technician

When searching out a candidate for your position, you should decide how much experience is desired. Longevity in the bowling industry can be a sign capability. Seasoned veterans are going to be rarer to find and will also be harder to woo away from their current locations.

Many of the large chain operations promote from within their own companies, moving techs through their training programs towards the goal of placing them in company centers. Some of these younger mechanics have great attitudes and are more likely to be open to the idea of relocation. The hunt for a new key employee should start with ads placed in the trade magazines and the numerous job related websites.

After reviewing the current crop of ads, I noticed most ads for managers were well written. These ads used colorful words and conveyed a feeling of excitement. Most ads for mechanics seemed dull, with little more than a stark description of the position. The use of descriptive language with a more detailed explanation of the position being offered can make your ad stand out. Word of mouth can also bring you results.

Contact bowling suppliers in your area. These distribution centers have contact with mechanics from around the country, and can get the word out to bowling world about your vacancy. Also, do not discount technicians from outside the United States. Some outstanding mechanics live overseas and might be willing to make a big location change. Be sure to include your e-mail address in your ad. This will make responding much easier for those who are not in your immediate area.

Once you begin to receive responses to an ad, take the time to check references. A well written resume with job history is an important tool in determining the viability of the prospective employee. Skills that are listed on the resume can also give you an idea of what you can expect out of an individual.

If a desired attribute is missing, you must determine if the individual is worthy of the cost of additional training. Many colleges offer night and weekend classes in fields that can be helpful to the bowling center. These classes can add to the value of the mechanic and in the long run, save a center a substantial amount of money. Heating, ventilation, and air conditioning classes and clinics are offered by some manufacturers. Welding and electronic classes are available at most Vo-Tech schools.

In some specialized centers, such as military and casino operations; the mechanic has the luxury of a staff of other professionals who will take care of the various areas of the building. This leaves him with the bowling operation to maintain. Even in these centers, the head mechanic should have a rudimentary knowledge of facility maintenance on his resume.

What to offer

A good package of benefits can assist in bringing a quality employee into your organization. Health insurance, profit sharing and retirement can carry a lot of weight when looking for an important addition to the bowling center team. A compensation package that includes assistance with relocation costs is a big plus. Moving a new employee and family across the country is an expensive proposition. Hourly versus salary is something that should be discussed. This issue can be extremely sensitive and should not have any "gray areas" regarding overtime or extra compensation for extra work accomplished.

Contacting other centers and non-bowling facilities can give you valuable insight regarding pay and benefits. Check with hospitals, bakeries and manufacturing facilities near you. The engineering departments of these businesses can give insight into what kind of competition you might face in the event of a mechanic leaving your center. Review all of the jobs that will be required of your head maintenance tech, and compensate him accordingly.

Money, however is not everything. Having the tools he needs is another benefit that can bring a good mechanic into the center. A good set of hand tools along with the necessary electric or air equipment can make many repairs easier. In this quickly changing world, some high tech tools are becoming necessary.

Access to a computer and a cell phone is very important. Many technical drawing and wiring diagrams can be emailed directly to a mechanic. Most manufacturers now have websites with support for their products. Bowltech.com and Facebook mechanic pages have a wealth of information for both the beginner and the most experienced mechanic.

Another important tool is continuing education. Most manufacturers offers clinics and seminars year round. A well informed maintenance staff is critical to a center's success.

The ability to manage the budget for the department is another thing many techs feel that they should have control of. When a part or supplies are needed, he should be able to place an order without having to jump through flaming hoops. Many mechanics have abused this freedom and have forced management to take hard stands on spending. Still, an arrangement should be possible without compromising the maintenance of the equipment or the building.

Most long time mechanics share one thing in common...a love for what they do. Not much compares to the feeling of accomplishment they get when they hear the gentle hum of "their" equipment. The head of maintenance in many cases in responsible for millions of dollars’ worth of equipment. The livelihoods of all the employees in the center are directly tied to his ability. The enjoyment and comfort of your customers depend on this "Rodney Dangerfield" of the bowling industry. View him as an important member of management. Provide a set of work uniforms, include him in decisions and give him "some respect."

Finding the right person might take some time, but the search can bring you a true professional, someone who is ready and willing to contribute to the success of your center.

In the Good Old Summertime

As the warmth of spring starts to creep into our thoughts, summer projects come to mind. While they are necessary to keep our machines and lanes maintained in top-notch manner, other priorities need to be addressed for the summer.

The spring months are the perfect time to evaluate any educational opportunities that will arise in the summer. Ongoing training for your staff should be scheduled at this time. Check with bowling distributors in your area. They will have information regarding seminars on lane maintenance and pinsetter maintenance. Ball drilling clinics are often conducted by manufacturers in conjunction with their distribution network.

The slower months of May, June, and July are the perfect time to schedule a training session with Kegel. We offer training on all of our lane maintenance equipment along with classes on lane care. Training sessions on lane machines and lane maintenance can fill quickly and must be reserved in advance. The information from these classes can lead to cleaner, more consistent lane conditions for your bowlers. Maintenance issues can be addressed by the experts and solutions gleaned from their knowledge.

Our state of the art, newly remodeled training center offers coaching from world class instructors using the latest techniques and high tech equipment such as Specto and the Torch.

The major equipment suppliers will hold schools for their specific machinery year round, but the summer sessions are the most popular. Make reservations early for these classes. Sending your mechanic or even a pin chaser to school can pay huge benefits. The knowledge acquired can be put to use immediately at your center.

Bowl Expo is held every year and contains some of the most advanced training available in our industry. From marketing, to maintenance, to new products and services, this is the one event to put on your "must do" list. Send as many of your staff as possible to the classes and seminars.

Over the years, some of the most useful information I have ever learned came from Bowl-expo. And not all of it was from a classroom! The interaction between managers and their peers can lead to impromptu round table discussions that can solve the bowling centers’ worse problems. It is great to know that you are not the only person with a dilemma and others may have already solved it and are willing to share their solution.

The same goes for your mechanic. The center mechanic can gain a tremendous amount of knowledge during a day long clinic, then retire to the lounge and learn even more over a couple of beverages with his cronies. This kind of communication is important; it gives him an insight to the procedures of maintenance personnel from around the country.

Attending the trade show, you can start to build a rapport with a distributor that was just a faceless voice on the other end of the telephone. Take the time to shake hands and say "Hello" to the face that takes the orders that keep your center supplied.

Some participants in the trade show offer discounts for orders placed at the show or within a short time-frame after the show closes. Take advantage of these reduced prices and other specials. They can save you some big bucks! .

The summer can be a great time to start team building. Start a softball team, host a picnic or barbeque. You and your employees just spent 8-9 months indoors and could use some fun outside of a bowling environment.

Reserve a tee time at the local links and have a fun type golf tournament. Have quirky prizes and events. Many times these events can be traded with the golf course staff for a bowling party.

An event like this can be a great way to ensure that the employees that might be laid-off during the summer will be willing to return in September. Your part-time help is often overlooked, and should be included in whatever "end of the season" bash you decided to hold.

The education and well being of your staff should be one of your top concerns. By showing them that you do appreciate their hard work, you will create a loyalty that won't soon fade. Give your employees the schooling they need to do a better job, and both you and they will have an easier time when the leaves start to turn yellow and the snow begins to fly.

Tick Tock Tech Support

“Hello, thank you for calling the technical support line of (Insert company name here). If you have reached this recording, it means you are calling outside of our regular business hours or all of our support staff are helping other customers. At the tone, please leave your name, company name, phone number including area code, your account number; service tag number; make and model of your product, a brief description of your problem, and a member of our support staff will return your call as soon as possible…”

If I had a dollar for every time I have heard something like this recording, I might be able to buy a private island and retire. Not much is more frustrating than having a major problem with a piece of equipment and reaching a recording.

At Kegel however, we do our best to get you to a person by providing emergency tech support 24 hours per day, 7 days a week. With a response time of 30 minutes or less, you can be certain you will have help with your lane maintenance needs.

No matter how old a customer's machine is or what their problem might be, Kegel Tech Support is free for our customers, and we don’t plan on making changes to this policy any time soon. But to ensure we can support you in the most accurate and timely manner, there are some things we may need to ask you.

 The information we will ask at the beginning of a tech call are:

1. Confirmation of the center’s physical address along with updated points of contact, phone numbers, and e-mails.

2. Lane machine information: type of lane machine, serial number (can be found on the bottom plate), and the version of the PLC thoughtware. This information can let us know what pattern or upgrade possibilities are available for any specific lane machine.

3. Lane information: wood or synthetics, and if synthetics, what type, plus the age of your lane surface.

4. Lane chemicals and supplies currently being used: lane conditioner, cleaner, and cleaning cloth.

If you can have this information available before you call tech support, it will help expedite your call, fix your problem quicker, and we greatly appreciate it.

Apart from lane machine tech calls, we get a lot of calls for oil pattern assistance, but telling us that your lanes are “squirrely” or “spotty” doesn’t tell us much – we need specifics in order to help you the best way possible.

For instance:

1. Do the backends seem to play tight or is there too much backend?

2. Is there not enough hold area or not enough swing area?

3. Is the pattern not holding up long enough, and if so, where are the lanes breaking down the quickest? For example; specifically from boards 8-12 from 25-35 feet.

Once you know that information and you call us, make sure you have the following:

1. What are the pattern numbers in the lane machine? Do you have a KOSI program sheet of your pattern you can quickly e-mail?

2. What kind of lane surface do you have?  If synthetic, what brand, how old, and are the on top of old wood lanes or not?  If wood, when was the last cut and re-coat?

3. What kind of oil transfer system is in your lane machine – transfer roller, wiper bar, dual transfer brush, or the newest Duo System? Each oil transfer system has its own unique characteristic and oil patterns must be built to complement the system.

4. If not shown on the program sheet, what is the oil pump set at – 40, 45, or 50 mics?

5. How many games per lane are you trying to get out of the pattern?  Fifteen games per lane (one shift of league play) or more than that?

6. What kind of oil and cleaner, and what is the dilution ratio of the cleaner?

From this point, the Kegel tech can begin to tweak your oil pattern, or figure out what else might be causing your problems.

what if you have to call another company for support?

While many of the following tips for tech support do not apply to Kegel, they do give advice for tech support calls to companies who might not have a fully staffed tech department on hand.

When we call for support, we want to talk to a real person with an answer to our question, and we want the solution now! Most of the time when we call tech support it’s a crisis breakdown and it must be taken care of post-haste.

So we make our panic-stricken call, and we fall into a mindset that we are the only customer on the planet. We want to get our problem fixed and we want the solution as quickly as possible - we do not want to "leave a message” for the next available tech.

Unknown to us, there may be numerous messages ahead of our own. In our mind we feel that after a couple of minutes, we should be hearing from the support desk. In the real world however, it could take several minutes to receive a call back.

The people working the phones often are helping more than one customer at any one time. They may be trying to walk people through procedures who have no expertise with the equipment - this can be very time consuming.

The number of staffers working the phones can also vary, which can contribute to long wait times for support and call backs. No one can predict the number of calls a tech support desk will get during the course of a day and they are sometimes caught shorthanded.

Another cause for a delay in returning your call might be the fact that you did not give enough information while recording your message - so have all your information ready when you call. Make, model number, part number, and serial numbers are going to be needed. If the tech has to spend time researching what equipment you have, it will add to the time it takes to get your equipment repaired.

Giving a detailed description of the problem and what you have already attempted will help the tech. They can then start the troubleshooting procedure prior to calling you back. This can help you get operational faster.

Patience is needed when waiting for a call back from the support desk. While waiting, try to troubleshoot the problem yourself. Sometimes a solution to the problem becomes apparent after a few minutes away from the afflicted equipment.

When you finally receive that call back from the support desk, take notes! Do not rely on your memory to be able to recall a long sequence of troubleshooting procedures. Note whom you are speaking with and all reference numbers that are given to you.

With this information, you can make return calls to the same person who worked with you earlier. The reference number will allow them to access a case file on your problem, thereby speeding up any potential solutions.

Support techs may sometimes hand you off to a more experienced employee in order to provide you with an answer quickly. These veterans often have years of education in the real world, but are in high demand. It may take extra time to get a response from one of these top level support staffers.

The people manning the support desk are often trying to assist customers who have no experience doing repairs. Do not feel offended if they walk you through some very basic steps while on the phone. They have no way of knowing your level of expertise.

When a problem has been solved, be certain to write down what was done and why. This way if the problem arises again, you have the troubleshooting procedure and any calls to the support desk will be shortened considerably.

After a solution has been implemented, a call to the tech desk is a nice gesture. It will let the company know that you are up and running. If a tech was especially helpful, let a supervisor know. Techs rarely receive a pat on the back.

The next time you call a company’s support desk, try the above-mentioned suggestions. Have patience, speak clearly, speak slowly, and if you are forwarded to a recorded message, don’t run from the phone screaming something about “If I had a dollar for every time I have heard…”

The Use of Poseable Mannequins During Bowling Motor Skill Training

Originally published in Bowling This Month

All athletes go through several stages during the process of motor skills training.

During the first stage, the athlete must be given all the information needed to form an image of the movement being practiced in his or her mind.

The next stage is when the athlete starts to master the new movement. This stage is characterized by the conscious control of all actions, slow movements, a significant amount of errors, and being easily distracted by external or internal stimuli.

The final stage of skill mastery is evident when the athlete starts performing movements automatically, without conscious control, using an optimal rate of movement, with an error rate that is trending to zero, and has a stable resistance to external or internal distractions.

Forming the image of the skill in the mind

The role of the first stage of mastering a skill is often underestimated. It is critical that the information be delivered in a way that is accessible and understandable to the student so that they can form the correct image of movement within their mind. In my observations, sometimes 15 minutes effectively spent at this stage can save dozens of hours of training in the later stages of mastering a skill.

This important first stage will be discussed in this article, and I will include my experience with optimizing this process. Future articles will cover the next two stages.

Methods of image formation

As a coach, one must use all possible channels of education to help the athlete create the correct execution of the skill within their minds. The visual, auditory, and kinesthetic learning modalities should be used effectively as needed for each student. In general, the effectiveness of training will increase significantly when a combination of these modalities is utilized.

In fact, the uptake rate and quality of understanding increase dramatically when combining all three perception channels. Research has shown that when using just auditory or visual channels separately, only 10% of new information is absorbed. The combination of audio and video helps to increase the uptake level to 50%. Adding the kinesthetic channel to the other two provides an optimal rate of 90% of new information being understood. Thus, the integrated approach of using all three learning modalities is the most efficient. Of course, the coach needs to recognize and take advantage of the athlete’s dominant channel of perception.

During the initial stage of skill training, it is necessary to create a complete field of information for a given skill set.

During the later stages of skill encoding, the most efficient implementation is to work with the channel of perception which “delivers” information in the form closest to the type and kind of thinking directly involved in the learning process and the implementation of a given skill. For example, when mastering a skill that predominantly uses spatial and visual thinking, it is usually most efficient to use the visual channel as the dominant one and the others as complementary. Or, if the proprioceptive senses are mostly involved, it is recommended to use the kinesthetic channel of perception as the dominant one and the other channels as complementary.

The critical role of spatial and visual thinking in bowling skill-building

Spatial thinking is an activity that helps the athlete create mental images which they can adapt to solve practical and theoretical problems. Following this definition, we understand that it is this kind of thinking that is dominant when we are teaching and training different skills in bowling. A well-developed sense of spatial thinking will greatly enhance the bowler’s ability to learn and understand many physical and analytical skills related to bowling.

In the bowling alley, where in addition to a good technical throw, the player is required to understand motion phase analysis of the ball along it’s path (skid, hook, and roll), changes in the oil pattern, types of pin action, and much more. In virtually all stages of the training process, spatial and visual thinking modalities are absolutely essential tools for a player’s success. Equally important is the development and the effective use of these kinds of learning modalities for the coach’s success in training their athletes.

Spatial and visual thinking in forming motor imagery

Spatial and visual thinking allows a player to simultaneously work on understanding technical elements of the physical game as well as forming motor imagery in the player’s mind (i.e. it can be used as the first stage of motor skill formation). Some elements of this technique are similar to the motor imagery practice, but it is simpler to use and does not require special training.

We must simplify the process of mentally visualizing a technique to the point that the player can easily press “play” in their mind in order to see the technique played out. The creation of a mental image of a practiced movement is a prerequisite for its further improvement. The rate of a player’s improvement depends largely on the degree of detail and accuracy given to this mental imagery. Plus, fine motor skills will be used to develop such thinking skills as reaction time, attention, coordination, imagination, observation, and visual and motor memory.

For using this training method, three things are needed: a video of a student’s shot, a video of an equivalent master’s shot (i.e. a bowler with similar physical and mental traits to the student), and a 12 inch tall mannequin, such as one used by art students and sold in stores like IKEA, Hobby Lobby, Michael’s, etc. Examples of the type of mannequins which are effective for this type of training are shown below.

A small artist’s mannequin can be used to demonstrate physical poses during training.

1. The coach and the student view the video of the student’s shot and discuss the technical elements which are to be worked on.

2. The coach and the student view the video of the equivalent master shot and, once again, discuss the technical elements.

3. Using the mannequin, create images of the necessary technical elements.

4. Set the mannequin in the approach area of a lane or on the layout of a bowling lane for a more complete and correct understanding of the player’s position in the space.

5. At the end of the process, ask the student to mentally reproduce all the movements in sequence.

The mannequin can be used both on-lane and on top of a bowling lane overlay, such as the clipboard overlay shown.

After a while, your students will be able to easily adjust the image of the necessary technical elements in full, and “play” it at will in their imagination. This method is especially effective for young players.

Use of the mannequin during training sessions involving young bowlers is especially effective.

Often, this method of training is not only useful, but it is also is a lot of fun. Give it a try in your own coaching sessions and see for yourself!

Jedi Bowling: Line-of-sight construction skill and the methods of its training

Originally published in Bowling This Month

“Skill” is the ability to carry out an action automatically without active conscious control. An indicator of skill competence is performance of an action without the need to consciously think about how the action will be performed. When a person has skill competence for a given task, it is no longer necessary to think about the execution of the skill via its separate partial sub-operations.

Successful bowling, of course, requires competence in countless complex skills. One of the many jobs of the bowling coach is to develop and use the most effective methods of skill training on our students so that their learning processes can be accelerated as much as possible.

In this article, I want to analyze the process of learning and the implementation of one specific bowling game skill. Namely, we will examine the line-of-sight construction skill of the bowler. Line-of-sight construction is a skill that allows the bowler to envision the launch trajectory of the bowling ball on the lane. We’ll start with some background and with a description of why this skill (as well as other similar skills) can be so challenging to teach. Finally, we will give an example of a new method of line-of-sight training that I’ve been using successfully with my own students to accelerate their development.

Background and motivations

Throughout my career as a bowling coach, I’ve had the opportunity to work with a wide variety of bowlers. This includes players at the novice level all the way up to the national team level.

Additionally, I have a significant amount of experience coaching deaf bowlers. One of my students is a medalist in the Deaflympics and numerous of my other deaf students are European Bowling Championship winners. Recently, one of my female deaf students won a Gold medal at the 3rd World Deaf Bowling Championships in Bologna, Italy in August 2015.

Working with bowlers who have different types of thinking skills has motivated me to seek out improved teaching methodologies for our sport. The task of building an efficient training process for deaf bowlers, for example, has been very non-trivial. This led me to deeply analyze the process of bowling skill learning from the perspectives of cognitive and educational psychology.

This process uncovered psychological regularities of the bowling training process. Developing an understanding of these regularities has resulted in me adjusting my training methods for improved efficiency. This has led to significant accelerations in skill mastery for players of all types.

Line-of-sight construction is one particular bowling skill that can be challenging to teach to both deaf bowlers and many non-deaf bowlers alike. Let’s start by taking a close look at this skill and the current methods of its teaching.

Line-of-sight construction: one of bowling’s fundamental skills

Bowling is a complex skill that involves perceptual, intellectual, and motor abilities of the player. In these ways, it is quite similar to other complex skills, such as learning to control an aircraft, for example. The ability to:

• construct motion paths,

• control physical efforts,

• feel position in space,

• make quick decisions about the current situation,

• perform standard operations, and

• know and apply correctly a set of rules

All are features of both bowling and controlling an aircraft. Many complex activities in a wide variety of disciplines share these same characteristics.

In bowling, line-of-sight construction is an important skill related to targeting that must be developed by bowlers of all levels. This skill is chosen as an illustration due to its importance in the overall structure of the bowling training process.

The ability to envision the line-of-sight on the lane, to keep it in the mind during the bowling approach, and to subsequently analyze the delivery with respect to the line-of-sight allows the bowler to effectively solve a wide range of tasks, such as:

• positioning himself in space and correctly performing the physical game elements relative to the given line;

• making a correct analysis of the accuracy of a delivery and of the dynamic characteristics of the ball motion on the lane;

• making decisions on the necessary changes in ball trajectory and then rapidly implement them;

• and much more!

Thus, the described skill of line-of-sight construction is one of the basic skills of our sport. The degree of its mastery defines the speed of a player successfully training the rest of the skills of bowling. It can be an indicator of his success as a whole on the lanes. In fact, the development of this skill is one of the first tasks facing a coach while training a new player in our sport.

Bowler skill level vs. line-of-sight construction skill mastery level

While preparing this article, I have performed testing of bowling players on their mastery of line-of-sight construction skill and found correlations between the players’ success on the lanes and the extent to which they’ve mastered this skill. Here are some brief details of the results of this study:

• Entry-level bowlers: Often cannot imagine and describe in words the ball trajectory on the lane; are not visually concentrating on the point of sight during delivery preparation and execution; often use hitting the pins as an accuracy criterion; have no clear image of the line-of-sight.

• Mid-level bowlers: Can describe in words the ball trajectory on the lane; are concentrated on the point of sight (sometimes excessively) during delivery preparation and execution; use assessment of hitting the point of sight as an accuracy criterion; the line-of-sight image is in the forming stage.

• Advanced bowlers: Can describe the ball trajectory with precise detail in any area of the lane; are concentrated on the line-of-sight duringdelivery preparation and execution, with the ability to change the visual concentration to various points of sight along the line; use assessment of hitting the line-of-sight as an accuracy criterion detailed in various zones of the lane; the image of the line of sight is clearly formed in the visual imagination of the player and is used with no effort during delivery preparation and execution.

As the results of this test show, there is significant correlation between overall bowler skill level and line-of-sight construction skill level.

Current methods of line-of-sight skill training

All existing targeting systems in bowling are built on the principle of line-of-sight construction on the lane. Differences in targeting systems are only in using different markers as the coordinate system for the line of throw construction (targets, pins, breakpoints, exit points, laydown points, starting position of the player, and so on). The final aim of all systems is a line construction on the lane surface and in the approach area.

Operating with initial data in accordance with the theory of the throw line construction voiced by the coach, the player must use abstract logical, spatial, and visual imagination to construct the throw line on the lane and in the approach area. The player must then hold his concentration to perform a delivery, controlling his own movements and the subsequent movement of the ball relative to this imagined line.

If it is necessary to change the ball trajectory, the player (using information provided by the coach) must recalculate the coordinates of the required markers and construct a new line. This is not an easy task. The main problem is in the constant interaction of abstract logical and visual representation types of thinking.

Even when a player is given initial information in the form of visual images and tips from his coach, the transfer of these images to the real lane is always performed in the mind of the player. In such a case, it is impossible to avoid the process of personal interpretation.

Solving this problem, we are increasingly becoming dependent on the features and level of a player’s abstract logical thinking and the abilities of his mental apparatus regarding the interpretation and transferring of the abstract logical concepts into symbols and images used by visual and representation thinking.

If the player is talented in this respect, we get the correct image in his mind and we get it very rapidly. For other players, perhaps even those who are more gifted in physical and coordination abilities, this task may be very difficult. It may either take a long time to perform, or it may not even be solved at all.

“So what?” you might object to me. “Successful bowling is about survival of the fittest; the most talented players will succeed and thrive!”

In my opinion, the difficulty of solving this problem for the player is not so much due to the level of the player’s ability. Instead, the difficulty is caused by the method of supplying the initial information and the proposed algorithms of solution. Too large of a role of abstract and logical thinking in the described processes can be destructive.

We as bowling coaches are a lot like a teacher who tries to solve the problem of constructing and fixing in a pupil’s visual memory the image of a 90 degree angle. Doing this using only a verbal description is quite difficult. Even if the teacher is permitted to draw two randomly-arranged straight line segments and then explain in words how to form a 90 degree angle from them, it is still an incredibly difficult task.

Alternatively, just draw two perpendicular lines, show the angle, and then add any verbal description for better understanding. The result is instant and the student immediately understands the concept of a 90 degree angle!

A proposed new technique for bowling line-of-sight construction training

I will now introduce a new method of line-of-sight construction training that I have used with great success with many of my students. The method involves using a device to create and consolidate in the spatial and visual imagination and in the memory of the player a bright image of the line-of-sight in the real playing environment during delivery preparation and execution.

While training using this device, there is no need to describe the line image using objects of abstract logical thinking, and, as a consequence, there is no need for any interpretation by the player.

This patent-pending device utilizes a luminous bar (3 to 5 meters high) installed above the lane in a vertical position. Depending on the particular training task, it can be installed in the targeting area, at the exit point, at the breakpoint, or as close as possible to pins. Reflection of this bar creates a bright and clearly visible image of the line-of-sight on the lane. This bright reflected line on the lane is used to train and consolidate the required skill of constructing the line-of-sight by the bowler.

Lighted bar, installed in the breakpoint zone

The property of the reflected line to change its position while the player moves left and right, as well as the possibility to change the initial position of the device, allows the bowler to almost intuitively understand the process of adjusting the line position on the lane.

Since this training technique so directly demonstrates the concept of line-of-sight and its fundamental properties, it is even effective on players who haven’t yet developed advanced abstract logical thinking abilities, such as children.

Here, the lighted bar is installed at the arrow zone for the purposes of 3-6-9 training.

Besides the basic training function of teaching a bowler how to construct the line-of-sight, use of this device has generated four important additional benefits:

• Hitting or nearly hitting the line visible by the player is only possible with correct technical throw execution.

• The possibility to assess visually the dynamics of the line-of-sight movement along the lane by the player during the delivery creates conditions for more effective correction and monitoring of the spatial and technical elements of the approach. This creates a very effective instant feedback system for the bowler.

• It becomes possible to see a diagram of oil application on the lane and its variations, because due to different oil amounts in different areas of the lane, the reflection coefficient of the light source varies. As a result, the thickness of the oil in different zones and the dynamics of its changes during play become visible to the bowler.

• The reflected light line creates the possibility of performing a visual assessment of lane topography. The curvature of the reflected line shows the deviation of the lane plane from the horizontal plane.

Here are some additional videos of the lighted bar in use during training, both as viewed from the coach’s position behind the approach and as viewed through the eyes of the bowler.

Results

The practical use of this technique has shown that it has high efficiency. The image of the line-of-sight is quickly fixed in the visual memory of the player. After just a few training deliveries, it is not difficult for most players to use this image, even in the absence of the training device.

Mastering the line-of-sight construction skill has become much faster. Testing has shown that the time duration of mastering this important skill is reduced significantly (sometimes by an order of magnitude) through the use of this device and this training method. Additionally, the skill is successfully mastered by players regardless of the development of their abstract logical and visual representation thinking.

Often, after a month of training using this technique, entry-level players show a skill mastery level comparable to that of advanced players. This allows them to progress more quickly in their future training.

Practical considerations and next steps

Some of you might be wondering about the practicality of the above-described training method. It is true that it does require some special equipment. Also, like all things that happen beyond the foul line, use of such equipment requires agreement and cooperation with the bowling center owner.

As of now, there is no commercially-available “off-the-shelf” luminous bar line-of-sight training system. However, it is a fairly simple design that can be constructed from components that are readily available. It can be installed on the lane in about five minutes and removed in three minutes. Also, I have built and used a version of this system that is fully portable. Development of a ready-made system that can be purchased by coaches is a possibility for the future.

Conclusions

I hope you have enjoyed this introduction to some of the challenges in bowling skill training and that I have opened your eyes to the opportunities that exist in developing more efficient training methods for our sport. As previously mentioned, I have studied the theory of effective learning and skill development for bowling extensively. I have many other ideas in different areas of bowling skill development, such as timing training, swing direction training, ball reaction understanding, and more. I hope to share them with you in upcoming articles.

Finally, I welcome your questions, comments, and suggestions, as they will be very beneficial in helping me decide on content for future contributions.

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Entry Angle Assessment

Originally published in Bowling This Month - February 2016

In modern bowling, a player’s success depends on the implementation of numerous components: throw execution, ability to measure the characteristics of ball motion, mental and psychological preparedness, and much more. In this article, I want to share my experience in teaching the skill of determining the bowling ball’s entry angle. Mastering this skill allows the player to quantitatively assess one of the major characteristics of ball motion and enables deliberate correction of numerous game components.

In this skill, as well as the line-of-sight construction skill (described in my previous article), visual and spatial thinking are critical. We have to pay the most attention to these types of thinking when learning and using both line-of-sight construction and entry angle assessment skills. When testing players at different levels, most players, including advanced ones, could not determine the value of their ball’s entry angle. In the majority of cases, they could provide only a simple and ambiguous description, such as small, large, insufficient, bad, too much, etc.

This is not surprising, since very few players have had the opportunity to assess this parameter using the currently-available technical feedback systems that provide entry angle data (such as CATS and others). In practice, the skill of entry angle determination is almost always developed over many years of training and long tournament practice. On the other hand, applying the training methods described below, it is possible to obtain improved results in significantly less time, wherein players, using their spatial and visual thinking and memory, are able to determine the entry angle quantitatively using a range from 3 to 6 degrees.

When we evaluate trajectory accuracy characteristics, the lane markings (counting of boards and/or targets) allow us to see and quantitatively assess the ball’s lateral position in different parts of the lane (target area, breakpoint area, position of the ball at pin contact, etc.). This allows us to literally name the number of a board on which the ball is positioned at any given point along its trajectory. For example, when we need to draw the line-of-sight, we can use readily visible marks, such as targets, pins, dots, etc. In contrast, it is difficult to determine the entry angle on the lane due to the absence of readily visible and memorable orienting points.

Laser line projection

To overcome this lack of orienting points, the student first and foremost needs to be shown the image of the entry angle line on the lane and how the entry angle is determined. For this purpose, a special line laser can be used to “draw” the entry angle line on the lane.

     An entry angle line of 5 degrees “drawn” onto the lane with a green line laser.

During the initial training phase, it is important that the student does not focus on the entry angle value. It is most important for the student to see the image of the entry angle line on the lane and memorize that image. A good starting point is to mark the angle at 4 degrees and ask the player how the entry angle of his throw differed from the visible one on the lane.

A powerful memorization technique is for the coach to quickly move the visible entry angle line to reflect the characteristics of the specific player’s throw in order for the ball to pass along the visible line as often as possible. Thus, the player will quickly learn to determine the presence or absence of ball roll as well as the length of the ball roll. This is a very important and useful intermediate skill!

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Editor’s note

                                                 Laser setup example

The laser line in the above image was generated using a standard off-the-shelf 350 mW green laser pointer in conjunction with an off-the-shelf line lens kit, with the laser mounted on a tripod, as shown.

Please be advised that lasers can be dangerous. A 350 mW laser is a Class 3B laser device which can cause harm if used improperly. Among other risks, never look directly into the beam of a laser and never point a laser beam at a person. Never use a laser unless you are properly trained and understand all the possible risks. Also, please keep in mind that the sale and use of lasers can sometimes be subject to government regulations.

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It doesn’t take long for the student to memorize the entry angle image when using a bright and memorable laser line. Once the player fully understands these concepts, the next step is to learn how this line ties into a coordinate system which provides the framework to make the necessary quantitative assessment to determine the angle value correctly in the absence of the laser line. There are two very helpful methods for this purpose.

Intervals

The first one is the method of intervals. With this method, the player is taught to quickly analyze and determine various lengths on the lane correctly. In principle, this skill is very important for understating ball reaction.

The goal is for the student to memorize the most important intervals on a lane, including 30 feet, 35 feet, 40 feet, 45 feet, and 50 feet. We approach this task by placing memorable marks, such as paper taped in the gutter, at the desired length or lengths.

An example of using paper markers in the gutter to show the location of specific distances.

An example of using paper markers in the gutter to show the location of specific distance. Of course, this is assuming that the player understands basic lane geometry (such as the width of lane, the distance to the targets and pins, etc.), since memorizing the desired unmarked points requires that the student use all available visual cues. For instance, the 1st pin (at 60 feet) has a reflection that can either correspond to or be very close to one of the desired intervals (50 feet for a taller person, down to 45 feet for a shorter person). Determine what interval the bowler sees and use it.

It is important to understand that the intervals are determined by the individual’s unique characteristics, since they are connected with the player’s height and the height of his eyes in the initial and finish positions. To begin with, focus on memorizing the required intervals from the player’s finish position, as it is critical to choose a consistent and repeatable position from which to memorize visual cues. Moreover, this is yet another argument for the benefit of a stable and proper finish position. Obtaining visual information after releasing the ball from the foul line is facilitated by correct and consistent technical execution.

For entry angle determination, memorizing just the two lengths of 30 feet (half the distance from the foul line to the first pin – 1/2 of the lane) and 45 feet (half the distance from the 30 feet mark to the first pin – 3/4 of the lane) is enough. It is easiest to start by memorizing the 30 feet mark and then later adding the 45 feet mark. Once the student has memorized these intervals, the next training session can focus on learning how these lengths relate to the two entry angles of 3 degrees and 5 degrees.

Ideally, using two laser lines, the coach should indicate the 3 degree line extending from 31 feet to the pocket and the 5 degree line from 42.5 feet to the pocket. Remembering the memorized visual cues for 30 and 45 feet, the student can simply add 1 foot for the 3 degree line and subtract 2.5 feet for the 5 degree line in order to commit these angles to memory.

In order to achieve different entry angles, balls and throw execution parameters (speed of throw, axis tilt, ball trajectory, etc.) can be changed. The table below shows the entry angle which corresponds to the given length of the lane edge from the foul line.

Angle vs. distance for a line drawn from the gutter edge to the pocket.

At this point, the student has learned a significant and complex skill set: a practical understanding of the detailed range of his ball arsenal and the effect of changing throw characteristics on the ball trajectory.

The use of a device for marking the aiming line, described in my previous article, in combination with marking the entry angle line(s), is an efficient technique for teaching the player to consolidate these skills.

Retinal angle assessment

For further consolidation of this newly acquired skill, there is another approach to memorizing the entry angles that a player sees. Have you ever asked a beginning student or spectator about the entry angle value they perceive? The answer is consistently 45 degrees. This is accurate if the angle is assessed as obtained by the retina at the foul line. It matches the angle measured on video or photos.

A bowler’s perception of entry angle is typically very large (shown from a height of 4.5 feet at the foul line).

Retinal angle assessment can be used to obtain the true angle. In order to do this, the coach must determine the characteristics of the player that will influence their perception of the entry angle. The table below shows the height of the player’s eyes at the finish position which corresponds to their perception of 3 degrees and 5 degrees.

Entry angle perception (retinal angle) from the bowler’s perspective vs. height.

In applying this assessment method, the difference between these two angles (3 degrees and 5 degrees) as viewed by the bowler is approximately 15 degrees. For example, if the height of the eye is 1.6 meters (5.3 feet), the angle of 3 degrees is perceived as 31 degrees and the angle of 5 degrees as 45 degrees. These angles are fairly easy to remember. Simply measure the height of the player’s eyes at the finish position and print the respective angles for memorization.

Finally, once the player has fully understood the entry angles of 3 degrees and 5 degrees, he can extrapolate from there to additional angles. For instance, knowing 3 degrees and 5 degrees, the player can easily see when the ball’s trajectory is between these memorized points and determine the angle to be 4 degrees. Equally an angle less than 3 degrees would be 2 degrees or slightly more than 5 degrees is 6 degrees. The ability of the player to determine the range of angles helps him assess the situation on the lane and ultimately provides the tools to consistently obtain the ideal entry angle during competition.

Changing Lanes

With the invention of the Kegel LaneMapper, came a study about bowling lane topography like no other in the history of the game. Truth be told, when lanes were made of wood, and resurfaced in a timely manner and taken care of by craftsmen, topography was not really an issue. But with the proliferation of synthetic lanes and overlays, along with lanes getting minimal attention today, topography is much different and more influential than in past times – and the Kegel LaneMapper has been able to show it.

We now know what lanes shapes favor different type ball rolls. We know exactly why the same oil pattern can play completely different from one center to another. We know that different lane shapes can affect the durability of an oil pattern, or lane conditioner. And we know that different types of lane constructions are not created equal, nor do they change equally. It’s within this last statement this edition of the Inside Line will focus on – how synthetic panels laid on top of wood lanes can change with seasonal changes.

“All lanes look flat, but they really aren’t.”

We’ve always known that wood lanes change from summer to winter. In the days of regularly resurfaced and maintained wood lanes, we saw depressions go from the minus .010” range to maybe the minus .020” to .030” range in the winter months – a depression increase of 10 to 20 thousands of an inch. In climates where seasonal changes and humidity differences were greater, so were the changes in the lanes.

But today, because of the aforementioned lack of attention lanes receive, we are seeing changes much greater from season to season - especially in climates that have greater seasonal differences.

A big part of Kegel's original Mission Statement was “we study the game of bowling”. It was a mandate from the late John Davis. This edition of the Inside Line will focus on some of that study from bowling centers around the world, and we will show how much, and how fast, bowling lanes with synthetic overlays can change in shape.

Real World

Our first example is from a bowling center located in the northern hemisphere. Being in the north, there can be significant differences in humidity from summer to winter - it is humidity that makes wood change in shape.

The graphic below is a lane with a synthetic panel on top of existing wood lane (overlay) in the summer time when the humidity is highest. Humidity always enters wood in the area of least resistance and with a wood lane humidity enters the wood from the bottom of the lane.

Synthetic overlay measured in August when humidity is high.

We call this a ‘bird wing’ shaped lane because the wood lane pushes the panel up between the screw rows (2L, 20C, and 2R boards) causing a hill around the 10 board. This lane shape will cause hang spots outside of second arrow, and “hook” inside of second arrow. Medium length patterns are most difficult on this lane shape.

The wood lane underneath the synthetic panel "pushes up" the panel between the screw rows causing the shape of the lane to resemble a bird wing.

What is also interesting is the lanes in this center pass the plus/minus .040” specification at every distance on the lane, in the summer time.

The below graphic shows what the lane looks like during the transition from summer to winter, or winter to summer. In the fall time, the humidity has decreased causing the moisture in the wood lane to also decrease - everything is contracting and the panel takes shape of what’s underneath it. In the spring time the process is reversed. Medium oil patterns begin to play easier - actually all oil patterns begin to play easier.

As the humidity begins to lower, the moisture in the wood lane begins to release, making the wood lane contract. Measurements taken in early November.

Where the lane gets the most abuse, the head area, the depressions begin to exceed the minus .040” specification. The toe screws holding the wood lane together, and the screws that hold the wood lane to the levelers below, are getting loose, or back out all together in many instances. The lane acts like an accordion.

It must be noted that when the heads are cut out and replaced with a substrate like MDF, we do not see these huge depressions. Synthetic panels on top of a substrate like MDF, HDF, or PSL, do not seem to be affected near as much during seasonal changes.

Below is what the above lane looks like in the winter time, when the humidity is lowest. In some instances, bowling centers may even turn the heat on, which lowers humidity even more. It's at this point in the year most of the moisture has come out of the wood lane and the depressions are the greatest. This is also when oil patterns tend to play the easiest; everything “ramps back” to the pocket.

When the humidity is the lowest, the depressions increase the most.

What may be thought provoking for some is, every distance on this lane has now exceeded the minus .040” specification. We have seen this in more than a few instances.

Oil patterns on a lane with depressions of this magnitude will also tend to break down quicker, when playing outside of center. This happens because there is more pressure (gravity) pushing up against the ball when outside of center so it's easier for the ball to "poke through" the oil film on the lane - the “shot” will tend to go inside quickly because of that. Think of a car rounding a curve on a banked road or race track - the banking is there to help a car navigate the turn.

This is when lofting the gutter often comes into play on competitive longer patterns - the ball will “see the lane quicker” as the pattern breaks down on the uphill slope. So players quickly move to and play the downhill side of the depression as long as they can. Physics dictates that the ball will retain energy longer on the downhill side of depression and then hook off of the uphill side easier. Once deep inside, bowlers with high rev rates, high axis rotations, and high tilts will benefit the most on this lane shape - that's physics at work also.

The Kegel Slope Graphs make the slope differences even more apparent:

Same lane over the coarse of seasonal changes.

The Slope Graphs are revolutionary in bowling because they are the first illustrations that show the severity of the ‘rise and falls’ on a bowling lane. Slopes to the right are in the blue color spectrum – the darker the color the more severe the slope to the right.  Slopes to the left are in the orange/red spectrum - the darker the color the more severe the slope to the left. Read more about Kegel's Slope Graphs.

How fast can lanes change?

The following graphic shows how a synthetic overlay pair of lanes can change over the course of 28 days – from May 17th to June 13th. This center is also in the northern part of a country and one floor below ground level – so if anything changes are less than a center on the ground floor or above. The foul line is at the bottom of the graphic.

A pair of synthetic lanes with overlays changing during a 28 day period - from May to June. The foul line is at the bottom,

What to notice here are the slopes on the outside part of the lanes – reds on the right are slopes towards center and blues on the left are slope towards center - so the lanes here are predominantly depressed at the beginning of this time frame.

Over the course of 28 days it is clear that the depressions are decreasing. The reds become lighter in color so the movement towards center is less influential, and some areas of the lane are even turning to blue in color, which indicate slopes to the right. Hang spots are caused by these "outward slopes". What we noticed during these 28 days was "the oil pattern" became tougher as the lanes flattened out - gravity always wins on planet earth.

If we talk about the raw data, the lanes were changing (swelling up) about 6-7 thousands of an inch per week as it takes in moisture. In 28 days the depressions went from the mid-minus 30 thousands of an inch to less than 10 thousands of an inch. And the process will reverse itself come fall time as the wood releases all that moisture.

“Gravity always wins on planet earth.”

How this can help you – the proprietor, the bowler, the coach, the federation, or the tournament organizer.

With synthetic lanes it’s even more crucial to see these slopes because it’s the only way we can really understand what’s happening with ball motion – is it friction or a significant slope causing the ball to hook too much, or not enough?

Knowing the shape of the lane at different times of the year will tell you the answer, and it will also tell you how an oil pattern will play, develop, and breakdown.

For instance; when the wood underneath the synthetic swells up in the summer your pattern will play longer or it seems like carrydown comes out of nowhere – the ball has a hard time moving towards center, when the lane is sloped towards the gutter.

This lane swelling can also "make the shot" go more inside as bowlers stay away from the hang area towards the outsides.

This is especially important to any one bowling center when trying to provide lane conditions for their weekly league customer base. If your center has lanes that change as much as these examples, you may need different house patterns for different times of the year so the house playing characteristics stay more similar.

It’s also important to know if a bowling center wants to “experiment” with a different oil pattern or try a new chemical product. If you don't which way your lanes are changing, or how much, it will be difficult to know why things are playing the way they are.

It’s important for tournament organizers or federations to know so when they ask for a pattern months in advance they have a better idea of what to expect come tournament time. Testing an oil pattern in one part of the year and expecting things to play the same at another time of year will often make the question "what happened" arise.

It’s important for coaches and bowlers so they can properly prepare for an upcoming tournament, or make the proper adjustments when the bowling ball is not reacting like they think it should.

Technology can definitely make life easier when used in the proper manner – the Kegel LaneMapper is one of those advances.

When used it can definitely help a bowling center get know their lanes better and use oil patterns that compliment the predominant shape of those lanes to provide more consistent playing conditions for their customers.

Or better yet, the LaneMapper can tell you where and how to correct your lanes if needed so they are "fair" for as many styles as possible.

In a game like bowling, providing equal opportunity for as many different playing styles as possible should be the goal. It worked before and although history may not always repeat itself, it sure does rhyme.

What to LOOK for when choosing a "Coach"

Once you have bowled several games and have a feel for the "game", I think that it is very important (and necessary) to start looking for a "Coach". Why? Improving your scores is essential in getting more enjoyment out of this great game.

Based on your experience (basically how many games you have bowled), will help you to determine just how serious you want to be. The "rule of thumb" and "what to look for" in choosing a Coach is stated below. (NOTE: These are not listed in any particular order, as the reasons are all equally important).

REMEMBER: "You" are the student and you need a good teacher. Interview your prospective Coach to see if they have the following qualifications. You may you need more than one.

•    Motivators: All great Coaches in all sports have the innate ability to motivate their athletes. Be sure that your Coach has this ability.
•    Fundamentalist: Be sure that your Coach knows the proper fundamentals of the game, from: "push-away" to "timing" to "follow-through", etc.
•    Knowledge of Equipment: It is so important in today's game to have a Coach that has a thorough knowledge of bowling balls. Be sure that they do.
•    Knowledge of Lane Conditions: With the game getting more and more technical, a Coach that knows about lane conditions is essential.
•    Positive Mental Attitude: Does your Coach have a "positive" Mental Attitude? If not, it's time to find one that does.
•    Disciplinarian: A tough Coach is the best Coach. If you think that you hate him/her because they make you work hard, you will love them later on.
•    Realistic Goal Setter: Are you honest with your Coach? Is your Coach honest with you? Be realistic when you both set YOUR goals. Frankly, being a World Champion is NOT for everybody. "THAT" takes many things and is clearly reserved for a very few of the extremely talented individuals. HOWEVER, there are many other goals that can be reached. Set your goals realistically (best on your team, best in your bowling center, best in your city, best in your state, ABC Hall of Fame, etc.).

I hope that info helps when it is time for you to decide on getting a Coach. You are never too young or too old to start learning and improving in this great Sport.

 REMEMBER, NOT everybody is a Coach. Only a few are qualified based on the criteria listed above. I'm sure you have heard a team-mate tell you that you are "dropping your shoulder" or: "not following through". Certainly, they all mean well.  BUT - are they telling you ‘why’ or ‘how’ you can fix this particular problem?

Decide today to seek some quality help from a qualified Coach in your area.

The One Thing That Really Makes Oil Patterns Play Different

Normal force, N, is the force that pushes up against an object, perpendicular to the surface the object is on. In other words, the normal force is the force pushing the two surfaces together. The stronger the normal force, the stronger the force due to friction.

How often have you experienced an oil pattern that didn’t play anything like the pattern graph suggested it would? The pattern was ‘x’ length, the high point of the oil on ‘y’ board, yet when you played on it your ball didn’t react anything like you expected, and the optimum pattern exit point wasn’t near where it was “supposed to be”.

From there we look for explanations, and we might get answers like; “the temperature was different today”, “it was raining outside”, “the lane machine put out the wrong pattern”, or who knows what else. In past years technology might not have been available to check things, so theories flourished.

Today, however, we can use technology to confirm the correct pattern is in the lane machine. We can use the Lane Monitor to make sure it was applied correctly to the lane. And with the Kegel LaneMapper, we can even measure the topography of the lanes to see if and how that influenced things.

Knowing and understanding these critical components about our invisible playing environment can help us answer the infamous question every person entrusted with lane conditions has heard at least once in their life; “what happened?”

What lane topographies are most common?

The Kegel Training Center has 12 fully adjustable lanes that can be shaped to mimic almost any lane topography known to exist. After measuring thousands of lanes over the years we have shaped three pairs of lanes in the KTC with some common topographical shapes, and one pair of lanes we consider as “fairly neutral”.

Neutral lanes are not perfectly flat, no lane in the world is, but a neutral lane has topographical slopes on them which do not “overly disturb” the ball as it travels from the foul line to pin deck.

We see neutral lanes often when they are made of wood and resurfaced regularly – these lane types are the “flattest” lanes with regard to topographical shape.

We also see neutral synthetic lanes, but not very often. In fact, of all the synthetic lane bowling centers we have mapped over the years we can count the number of centers having totally neutral synthetic lanes on one hand – it's definitely the exception, not the rule.

The three most common topographical shaped lanes today are what we call a seagull-wing or bird-wing shape, depressed (dish-shaped), and crowned (mound-shaped). These lane shapes are where things get interesting with regard to oil patterns, how they play, and maybe most important, how they develop as the oil pattern breaks down.

Seagull-wing shaped lanes have slopes towards the center from around the second arrow, and slopes towards the gutter outside of that. This happens because a synthetic panel is mostly screwed down on the outside 1st or 2nd boards on either side and then in the middle on the 20th board. In-between there are no securing screws “holding the panel down” other than where the panels meet, which is only every 10’ or 12’ depending on the manufacturer.

Seagull or Bird Wing Lane Shape

In the summertime when the humidity is high, or in climates with high humidity, we see this lane shape very often - especially when wood lanes are underneath the panels.

Moisture penetration on a wood lane comes from the bottom of the lane where the boards are put together essentially making the lane swell up, which then pushes up the panels in-between these rows of securing screws. This causes the lane to “mound up” around the 8-9-10 board creating slopes towards center inside of that area, and slopes towards the gutter outside of that. The resulting shape resembles a seagull's wing.

Furthermore, in both new lanes with a continuous LSL underlayment (Laminated Strand Lumber - an engineered wood product) and for certain manufacturers who use MDF or LSL to replace the old wood head section, there is a similar securing-screw pattern.

Just like the lane panels themselves, the underlayment is top-screwed in three spots across the lane, near the two outer edges and near the middle, at each of the 30 or so securing locations along the 60' length of the lane. This can also create a bird-wing shaped lane; albeit not as severe as what we see with a wood lane underlayment in high humid environments.

Crowned lanes also happen in year-round climates with high humidity; like Island countries, cities by the sea, or in Southeast Asia. This often happens with overlays where the wood lane underlayment was not screwed down in the middle prior to the lane panel installation.

Depressed lanes often happen in lower humidity climates, or in the winter time, with a wood lane underlayment. In fact, all wood lanes are cut with a slight depression in them, but the longer the panels have been on top of the old wood lane, the more they tend to depress - especially in the area of the lane that takes the constant pounding of the bowling ball, the first third of the lane.

Have you ever notice that scores often go up after Christmas time? This is when a wood lane, or synthetic panels on top of wood lanes, become most depressed because the moisture has finally been released from the wood causing it to contract (shrink). Think of a high banked race track - it's much easier to navigate the curve.

New synthetic lanes can also be installed with a depression, but rarely do we see a nice smooth depression like a resurfaced wood lane has.

Although we see these type lane shapes often down the entire lane, we also see at times a combination of shapes on any one lane. For certain type overlays, we often see very depressed heads and slightly beyond (mostly related to ball impacts), and then bird-wing shapes after that.

In the case of a new synthetic installation, we often see topography slopes that are totally random throughout any one lane, or even within one panel.

Lane shape is more the reason than anything else why certain styles (ball rolls) “match up” to certain bowling centers.

Because of the invention of the Kegel LaneMapper and resulting Slope Graphs, we now know why, and we can show it.

Where the rubber meets the road

A few months ago the Men’s National Team from Sweden came to the Kegel Training Center with a special request; to learn more about topography and train on lanes with topography differences. So to prepare for their visit we adjusted lanes 5-6 with a seagull-wing shape, lanes 7-8 with a crown, and lanes 9-10 with a depression. We also made sure the lanes remained within USBC specifications.

Below are the Slope Graphs of each pair of lanes:

Remember, the specification for lanes is plus/minus .040”, and it does not specify which way a lane must be shaped in order to satisfy those requirements. The specification also does not state over how many boards those min/max numbers can hit their limit, and that’s where things can get interesting.

For instance, if there is a .024” rise on the lane from the gutter to the eighth board, that’s an average Slope per Board of .003” – that equates to a smooth cross-tilt of .120”. The ball has a very hard time “hooking back to the pocket” on a slope this severe and we see this more often than you might think.

For more about Slope per Board, read this article: Kegel’s Revolutionary Slope Graphs.

So how does lane topography affect an oil pattern and the resulting breakdown?

This is where we have learned the same thing Sir Isaac Newton learned – you can’t fight gravity, you can only work with it.

For a little test and learning experience for all involved, we decided that the 12 players from Team Sweden would bowl six games across the three pair of lanes moving every game – this would make all players hit each pair twice.

There were three left-handed players and nine right-handed players. We chose a medium length oil pattern from the 2017 World Bowling patterns, Beijing.

Here is what the fresh oil pattern looked like, with the foul line being at the top of the graphic:

2017 World Bowling Beijing oil pattern

After 12 games of bowling, we took after tapes on each of the pairs to see how the players broke down the oil pattern on these different lane shapes.

On lanes 5-6, the bird-wing shaped lane, players tried to play outside in practice but the slopes towards the gutter made it play very difficult - they immediately “moved inside” and away from the “hang spot”.

Beijing oil pattern breakdown on the bird-wing shaped lanes

The after tapes show the paths of all balls by way of oil pattern depletion. From these tapes, we can clearly see both left-handers and right-handers played deep inside on this pair of lanes. Our tape data also shows the farthest outside anyone got was on board 9, because there was hardly any pattern depletion of the pattern outside of that. Specto data confirmed this depletion observation.

On lanes 7-8, the crowned pair of lanes, everyone stayed much more outside and never migrated that deep - in fact, they never got inside the third arrow. A few factors involved here; gravity simply helps “push” the ball towards the outside, and the ball doesn’t see pattern breakdown near as much because it's rotating "with the slope" - Normal Force is lessened.

Beijing oil pattern breakdown on the crown shaped lanes

On lanes 9-10, the depressed shaped pair of lanes, the depletion data shows how quickly everyone moved inside and how far they banked it to the towards the outside part of the lane – there wasn't a "hang spot" on that lane.

From our experience we know the ball “sees breakdown" much quicker on the uphill side of a depressed lane because the lane is essentially pushing up against the ball (greater Normal Force) making it “poke through” the thin oil film easier, which causes more friction and makes the players move inside quicker.

Once deep inside and players can play the “downhill side” of the depression the oil pattern might even feel like it has “stabilized” when in fact, it’s just gravity helping the ball “push” towards the outside. In this case, we literally mean push.

This lane shape is the main reason lofting of the gutter comes into play. Along with the pattern "feeling" like it's breaking down quickly, by lofting the gutter cap the ball is able to remain on the downhill side of the depression longer. This allows the ball to retain more energy while also creating a bigger margin for error, along with improved pin carry.

If players tried to stay to the right towards or on the uphill side of the depression, the ball would simply use up energy too quick, minimizing both pin carry and mistake area.

Beijing oil pattern breakdown on the depressed shaped lanes

Along with depletion data, we used Specto to track the ball paths on each lane. The below graph shows the average lines of each right-handed player during the last game; the blue line is the bird-wing shaped lane, the orange line on the crowned lane, and the grey line on the depressed lane.

Specto showing the average right-handed ball paths during game six of all three lane shapes

Just like the depletion data showed, the players were most inside on the bird-wing shaped lanes in order to stay away from the hang area and to control the pocket. On the depressed lanes they had more “free hook” so they could swing the ball out farther. And on the crowned lanes, they didn't have to move deep inside so they stayed to the right much farther and played a tighter line.

So there we have it – the same oil pattern, applied at the same time with the same lane machine, using the same oil and cleaner, on the same lane surface, with the same bowlers, but three different lane shapes causing that oil pattern to play different, and break down significantly different.

Topography has been a buzz word for a few years now and we’re really seeing how influential it is, and how it affects lane play. For instance, want to know which part of the lane your ball is influenced by topography the most? Or how different ball rolls are affected by these slopes on the lane surface?

We’ve watched enough over the years to make some conclusions which are not only backed up by results but by physics. Stay tuned, the answers will be enlightening…

5 Must Know Things about Oil Pattern Taper

Oil pattern taper, the amount of lane conditioner in the front part of an oil pattern versus how much is at the end of the oil pattern, has had to change significantly as bowling ball technology has changed. Lane conditioner (lane oil) has two main functions; to protect the lane surface, and to provide smooth predictable ball motion for as many styles as possible.

1 - History

When bowling balls were balanced, the rotation of the bowling ball was very stable and there was essentially one oil ring on the surface of the ball. Front-to-back oil taper with balanced balls is very different than what is needed with modern high flaring balls, which have multiple oil rings on them.

Remember, with high flaring balls, the oil pattern breaks down from back to front and with low flaring balls it’s the opposite, oil patterns break down from front to back. As a refresher, here is an article on that explains how oil patterns breakdown differently between the two types of bowling balls: Breakdown and Carrydown – Then and Now.

At the same time that bowling balls were going through changes, lane surfaces were also changing – “it’s very hard to hit a moving target” was something John Davis used to say often when referring to the art of lane conditioning.

As we have shown often in seminars and online articles, regularly maintained wood bowling lanes are the most consistent type of lane surfaces from lane-to-lane, and bowling center to bowling center. There may be some lengthwise level differences from center to center, but the overwhelming majority of wood lanes were cut with a slight depression, which allowed statements like “the oil pattern taper should be 3:1” to be more valid.

With synthetic lanes however, lane shapes are all over the map, and blanket statements about front-to-back taper, or any oil pattern statement for that matter, can often do more harm than good for people trying to find the best solution for their bowling center.

In measuring hundreds of bowling centers around the world with the Kegel LaneMapper we have found the lanes in any one center follow the same trend as it relates to lengthwise levelness. The only exception to that rule is when bowling centers have added sections of lanes over time.

So if we simply talk about oil pattern taper as it relates to the lengthwise level of a bowling lane, if a lane went downhill we could easily increase the front-to-back taper ratio to help the ball slow down to achieve “good ball motion”. Conversely, if the lanes in a bowling center predominantly go uphill, we might decrease the taper of the oil pattern so the ball would slow down less in order to provide good ball motion for the majority of bowlers.

When lanes were made of wood and resurfaced often, and bowling balls were essentially balanced, it was that simple – but not today.

Today’s synthetic lanes can be crowned, they can be depressed, they can be depressed up front and crowned down lane or the opposite, they can be high right, high left, and anything in between. We very often have seen synthetic lanes that are shaped like a seagull wing; crowned outside and depressed in the middle.

Add the fact that your customers have bowling balls that are still balanced (low flaring) to the very unbalanced kind (high flaring), providing that perfect front-to-back taper can be a challenge.

Of course your daily house pattern is most important for your center, and getting that one pattern “right” can be accomplished, but applying a tournament pattern, or one of the many named patterns out there, and having players expecting it to play similar from center to center is like expecting to win the lottery.

2 - House Shot Patterns (Recreational Type)

Most daily patterns used in bowling centers around the world are of the easy variety – a lot of conditioner in the middle and not much outside. For these type oil patterns, it is most important to control the amount in the mid lane and at the very end of the pattern to 1, minimize carrydown and 2, to open up the outside portion of the lane.

The graphic below is of a typical oil pattern taper when only non-flaring balls were in use. The goal then was to protect and apply conditioner only in the head area and let the conditioner “bleed off” the oil transfer system the rest of the way down the lane to the end of the oil pattern. From 8’ to the end of the pattern was typically a front-to-back taper ratio of 3-4 to 1 and that was with a maximum of 20 units in the head area!

Today’s oil patterns with today’s high flaring balls require a different type of taper, and much more volume. If we start with 80 plus units in the heads, there might still be 50 plus units in the middle to the 30 foot range. We do this in order to provide the bowler with a lot of hold area and decent ball motion, along with providing durability to protect the lane as long as possible.

To get that amount of oil throughout the pattern, the buffer brush must be loaded much more throughout the oil pattern with possibly a much more drastic drop off of conditioner towards the end part of the pattern. The amount towards the end of the pattern should decrease at a rate according to the type of lane conditioner in use and/or lane topography.

Below is an example of a typical daily oil pattern taper using high flaring bowling balls. As you can see, much more conditioner is used throughout the entire pattern.

The outside portion of the pattern has very little conditioner because most centers want to provide the bowler with a lot of mistake area outside of target. So even though we may want some taper there to allow the straighter player to start more to the right, most are concerned about not having too much conditioner towards the outside area in order to provide the largest margin for error possible.

3 - Challenge and Sport Oil Patterns (Competitive)

When designing competitive oil patterns, the goals of a specific oil pattern can vary greatly. If the pattern must play good on the fresh, because of a match-play format for example, finding that perfect taper for game one might be in order. That type pattern will usually be a higher front-to-back taper ratio in order to get the ball to read the lane sooner within the oil pattern.

If the goal is for the pattern to keep players in a specific zone for a longer time, front-to-back taper might not be as important as making sure the end of the pattern holds up for more games. That type of pattern would most likely have much less taper and play more difficult on the fresh, and then become easier as depletion towards the mid and end part of the oil pattern occurs.

A perfect example of an oil pattern with very little front-to-back taper is the 2015 US Open pattern that was used in Garland Texas. The amount of oil in the middle at 8’ on this pattern proved to be in the high 50 unit range, at 22' in the mid 60 unit range, and at 2’ before the end of the oil pattern (41') was in the mid 30 unit range. The front-to-back taper in the middle of that oil pattern was about 1.75 to 1 from 8' to 41', and 2 to 1 from 22' to 41'.

Below are two graphics of the 2015 US Open oil pattern – the 3D and 2D graphs. Lane tapes were taken at 8, 14’, 22’, 27’, 32’, 36’, and 41’.

The pattern goal of that event was to try and keep the players from lofting the gutter, which was accomplished, but we cannot discount what was done with topography at that venue as well. Our studies show topography is always a factor in how oil pattern plays, develops, and breaks down. In this case, the USBC made topography public so we know lane topography definitely was an additional reason the pattern held up so well. (The why will be a future article!)

4 - Lane Conditioners

The lane conditioner you choose also must be factored into your oil pattern’s design. Lane conditioners are developed with specific characteristics and your oil pattern should complement those characteristics in order to benefit from them.

For instance; FIRE and ICE were created for increased durability and both require less conditioner at the very end of the pattern than many of our previous conditioners. If there is too much conditioner at the end of the oil pattern the ball will read the carrydown much more than if, for example, the same amount of Prodigy was at the end of the pattern.

If using our newest lane conditioner, Curve, more conditioner can be applied at the end of the oil pattern simply because it’s a higher friction conditioner, and that will help the ball slow down. Also, the ball won’t “see” what is carried down beyond the oil pattern as much as it would with FIRE or ICE. The trade-off however is durability.

5 - Topography

Now that we have those other factors covered, we can touch base on topography some more and how lane shape affects oil patterns. As we touched base earlier, wood lanes have very similar topography; all are slightly depressed (lower in the middle than the outsides) with the main differences from center to center in lengthwise levelness.

Yes we have more wear issues with wood lanes, which can be corrected with a resurfacing or re-coating, but with synthetic lanes we have more diverse shapes on the lane than ever before in the modern history of the game. Those shapes can vary from lane to lane, and even within the same lane. This makes finding that perfect oil pattern on synthetic lanes across any one bowling center more challenging than ever.

For lanes that are predominantly crowned, lowering the amount of conditioner in the mid lane and at the end of the pattern will help the ball lose energy at the proper rate, which will help provide truer ball motion. Crown lanes tend to act like lanes that go downhill, so anything you can do to help the ball slow down will help your bowlers with good ball motion.

For lanes that are severely depressed, and if you wish your bowlers to play right of center, additional conditioner in the mid lane and at the end of the oil pattern helps reduce friction slightly, and therefore helps the ball not lose energy as quick. Think of depressed lane like a banked curve on a race track – the inside part of the lane is lower than the outside part of the lane so the ball is rotating up the hill causing it to use energy quicker, along with normal force helping the ball move more to center.

For seagull wing shaped lanes, and believe us when we say there are many overlays like this, shorter patterns will need increased front-to-back taper in order to get the ball to read the lane earlier. Yet longer patterns on this lane shape will need less taper simply because from 10-10 the lane is depressed - once the ball gets towards the middle and end part of the pattern it sees the lane more, and sooner, as the oil depletes.

Conclusion

In the article titled Breakdown and Carrydown - By The Numbers, we showed how today the front part of the lane never really depletes to the point of excessive friction unless there is a major wear issue – it’s the mid lane and backend that deplete to the point of the ball seeing a great amount of friction.

Sure the front part of the pattern depletes, but if we start with 70-100 units up front, or less like in the US Open example, at the end of play there is still 30 to 40 plus units of conditioner in the front part of the lane, which is plenty to provide a low amount of friction.

In addition, that part of the lane the bowling ball has the least amount revolutions and the most amount of speed - both of those attributes make the ball “see the lane less” than it does at it slows down and revolutions increase.

The point is, front-to-back taper ratios with today’s patterns is not as important as controlling the amount of conditioner in the mid lane and at very end of the pattern.

If you get that correct in your center, the majority of bowlers in your center will have predictable and controllable ball motion, and back end change (carry down) will be minimal. And for the most part, hopefully, you will have happy bowlers.

Balance Approach All-In-One: What, Why, and How

Giving your bowlers consistent approach conditions from day-to-day may often seem like rocket science. There are a plethora of approach cleaners and approach conditioners on the market. And, there are an abundance of tools to help you in your quest for consistent approaches. Which ones to use; that’s the real question.

Approach cleaners help remove dirt, spills, sticky materials, and other foreign residues from the approach while approach conditioners leave an invisible film that helps reduce the coefficient of friction giving more slide-ability to the approach. These products are often great; initially. But, after a game or two, the film in the slide area gets worn and causes inconsistency between the slide-area and the corners. When this happens, the slide-area is tackier and the sides are slicker (or vice versa) leaving the bowlers with, yet again, inconsistent approach conditions.

We developed Balance with this in mind. We wanted to create a product that was simple to use and that would create a consistent slide environment for bowlers. We also wanted to create a product that would clean and condition the approach in one step.

With Balance, you no longer need a separate approach cleaner and approach conditioner; it’s an all-in-one product that can solve many of your approach problems.

Balance is gel formula that must be applied with a rotary buffer and a buffing pad. A thin bead of Balance is applied parallel to the foul line and about six or so inches in front of the foul line. Using a rotary buffer and the white or green-striped buffing pad, Balance is buffed into the approach beginning at the foul line, working backwards towards the ball return and then back to the foul line. While buffing, there is a visible film that appears. Once the film is no longer visible, the approach is complete.

The buffing pad can be used for multiple lanes. However, once the pad gets saturated, you will need to either flip the pad or use a new one. You can easily tell when the pad is saturated as it will take a long time for the film to disappear, if at all.

Balance won’t leave your approaches slick or tacky. Rather, it evens the sliding environment to make the approach consistent from gutter to gutter. It is recommended to be used weekly or as needed. Because it cleans the approaches and conditions them simultaneously, Balance eliminates the need for multiple products and saves you time by eliminating multiple steps in the approach maintenance process.

Approach maintenance no longer needs to be a difficult task that leads to consistently inconsistent approaches. With Balance, one product cleans and conditions your approaches helping you achieve even sliding approaches across your house while simplifying approach maintenance.

Synthetic Approach Maintenance

Let’s face it; approach maintenance can be a sticky, or slippery, business. There is a fine line to walk when trying to keep the approaches as consistent as possible. Some products offer too much slide causing bowlers to slip while other products can leave behind films and tacky residues that could cause bowlers to stick. Both scenarios are a recipe for disaster that could lead a bowler to an unplanned “Machuga Flop”. And while a flop can be funny, we all know it can hurt and it’s uber embarrassing. But, what is a bowling center to do? How can you maintain the delicate balance of not too slick and not too sticky? We’ve got the answers to your approach maintenance questions.

Some history

Before there were synthetic approaches, all approaches were made of wood and coated with a finish that allowed for proper slide. The only real maintenance to be done to these approaches was the occasional spot cleaning for spills and sticky marks and daily dusting. Then, once every year or so, the approach needed to be sanded and recoated to “refresh” the finish. Wooden approaches have a fairly even slide as long as the finish isn’t worn down. Once the finish started to wear, the approach could be spotty. Generally though, this was just an indication that it was time to refinish the approaches.

Synthetic approaches were introduced when synthetic lanes were introduced. Synthetic approaches were virtually maintenance-free since they eliminated the need for refinishing - or so it was thought. Synthetic approaches came with their own set of problems.

Think of synthetic approaches like your kitchen countertops; not the granite, marble, Corian, and fancy varietals, but the Formica and laminate variety. Layers of materials are pressed or bonded together and an outer layer with the approach image is pressed or bonded to the top. The top layer on which a bowler will slide is often textured and porous. This means dirt and residues can get into those tiny pores and cause build-up. It also means that repeated sliding in the middle of the approach can wear down the texture and cause inconsistencies in the slide-ability of the approach from the middle to the sides.

Because of these issues, a variety of different products and procedures have been developed to help bowling centers maintain their approaches. And what was once billed as an approach that was basically maintenance-free has now become even higher maintenance.

So what’s the right way to maintain synthetic approaches?

If I were to ask 50 different people the proper way to maintain the approach, I’d likely get many different answers. There would be variations of cleaning techniques that used various cleaners and solutions and even just hot water. There would be dust mops, wet mops, buffers, and spot cleaners. The only consistent thing would be that bowlers still complain and the approaches are inconsistent. It’s a vicious and never-ending cycle.

Synthetic approaches require temperature and humidity control. I did some digging, well, Googling, and I found that humidity over 50% can cause approaches to be tacky. We all know tacky isn’t good when trying to slide. To combat this, having some temperature control in the bowling center is absolutely necessary. Additionally, having circulation that pulls or pushes moist air away from the lanes/approaches can help keep moisture from the air from settling onto the approach. The optimal humidity is around 40%.

Dusting the approaches is a necessary task. Dust can settle on the approach and get embedded in the pores. Aside from just causing the approach to look dirty, dust can cause inconsistent slide-ability as well. Dust can cause approaches to be slick and, well, too slick is just as bad as too tacky.

Spills happen

It’s important to clean the spills and wipe away residues. Lane conditioner, soda, beer, and an infinite number of other materials can be spilled on the approaches and every one of them can cause sliding issues. When something is spilled on the approach, wipe it up as soon as possible with a clean, dry cloth. Use a weak dilution of cleaner to remove any sticky liquids. Go back over the area with another clean towel and some IPA (isopropyl alcohol). IPA is very good for removing sticky residues and leaves no residue behind of its own. It isn’t a “cleaner” but it will help remove sticky residues.

Clean those carpets and floors!

The carpets and flooring areas around the bowler’s circles must be kept clean as well. Wax from tiles and residues from carpets and carpet treatments can stick to shoes and can easily be tracked onto the approach. It’s just as important to keep the non-bowling areas clean as it is to keep the bowling areas clean. And, be careful what products you choose for cleaning. Many cleaning products leave behind residues and, as I said before, the residues can easily be tracked onto the approach.

The quest for consistency...

When all of this is done, sometimes you still need some help getting consistent slide on your approaches. There are many products on the market designed to help you with this. Unfortunately, so many of the products available have their own sets of issues. When sprayed, they can get on the lane surface and cause issues with the lane conditioner and pattern.

Dust type products can leave dust residue on the lane and the residue can settle in nearby areas. Some products have to be used very sparingly or the approach can end up being too slick. Some products work great when you first use them, but then after a couple of games, the approach is inconsistent again because the product has “worn off” in the slide area leaving the outsides slick and the slide area tacky.

All of this can be a big frustration. And, it’s one of the common complaints that we hear when dealing with approach questions. People just want a process that is simple and they just want the approaches to be consistent. In fact, I’ve heard from many bowlers that they wouldn’t mind the approaches being a little on the slick side or even a little on the tacky side as long as the approaches could be consistent from the ten pin side to the seven pin side. Bowlers can adjust for a little more slide or a little more stick. But, it’s nearly impossible to adjust when there isn’t any consistency across the approach.

To sum it up, synthetic approach maintenance can be tricky. It can be time consuming and tedious. And, with all of the approach maintenance products available, it can be downright overwhelming. But, the good news is, it doesn’t have to be. Giving your bowlers consistent approaches doesn’t have to be such a mind-boggling task. You can give your bowlers the left-to-right consistency they want on a day-to-day basis with Balance, Kegel’s new synthetic approach maintenance product. To learn more about Balance, click here.

Tech Tip: Interlock Probe

Over a period of years, especially if the mounting bolt has been running loose, the probe can begin to bind if bolt is tightened completely. To correct this, add a #10 s. a. e. flat washer on each side of the spacer. This will give new meat for the spacer to tighten against and will decreases surface tension for the bronze bushing.

Note: This is also handy to convert the old style X-washer pin to the bolt and spacer. Just add a long link bushing to each side to bushing up and a washer on each side.

Tech Tip: Interlock Probe Measurement: Pin Release Lever Set-up

In order to ensure the pin release lever is bent/formed correctly and has not become deformed over time, you must first determine what style of lever you have. You can do this by measuring around the outside. The newer versions measure 9 1/8“. If you have an older version, you can simply cut it down to correct length. Put a nice bevel on the cut lever.

Second, you should confirm that the measurement from outside to outside edge is 5 1/8”.

If you need to spread the lever you can lay it against a closed vice (as pictured) and spread the lever using a rubber or plastic hammer/mallet, but be very careful. To make the adjustment smaller, you can compress in a vice using small increments and re-measuring after each compression.

The Truth About Tournament Oil Patterns and Conversions

At Kegel we get many requests for converting oil patterns to and from different lane machine technologies. Sometimes it can be for a specific tournament pattern or it may be a named oil pattern. Although we fully realize the intent, we also know that there are many factors other than the oil pattern that determine ball motion, and how easy or difficult lanes play.

One technical reason some oil patterns cannot be converted is simply because some lane machines do not have the capability to apply an oil pattern exactly like the machine it was made for. A few of the new longer Landmark Patterns are good examples as these patterns were designed specifically for the FLEX lane machine.

For example, the Eiffel Tower is a 48 foot Sport pattern and with the variable buffer speed upgrade feature the FLEX has, the last seven feet utilizes a buffer speed of 200 rpm which applies a very light film of conditioner in this zone. If a lane machine does not have the variable buff option the buffer will be rotating at 500 rpm, and apply more conditioner to that zone, making the pattern play much tighter that it was intended to play. That doesn’t mean you can’t have fun if applied with other lane machine technology or the pattern will be terrible, it just won’t “play the same”.

However, even if the oil pattern is matched up perfectly from one technology to the next, there can still be differences in types of conditioners used, cleaner type, cleaner dilution, lane surface friction, and lane surface topography. Even bowler differences (who you will follow at the tournament) from your home center to wherever that tournament pattern will be used at can have a huge impact.

For instance, some lane conditioners play slicker or allow the ball to pick up earlier than other conditioners, some conditioner’s carrydown affect ball motion more than other conditioners, and some lane cleaners leave more residue behind than others causing different amounts of back-end hook. The dilution ratio, the amount of cleaner to water mixture, also affects ball motion, especially at the back-end.

For lane surfaces, conditioned wood lanes tend to hook more and earlier than conditioned synthetic lanes. Higher textured synthetic lanes tend to have an “arcing” ball motion, while smoother synthetic lanes tend to be more “skid-snappy”.

When practicing on a tournament pattern at home, you may be all alone or with a small group with similar styles. We know in today’s bowling environment using today’s equipment, it doesn’t take very long to change that oil pattern into something else simply by rolling balls down the lane. Once at the tournament site however you will be following a much more diverse group of styles, which may very well transform that oil pattern into something different.

It’s not even uncommon for us to see the scoring pace change from different squads in the same tournament using the exact same oil pattern just by the style of bowlers on specific squads, or even by the type of bowling balls used by the participants on different squads!

Topography is also a huge variable when it comes to how a ball hooks (how a ball depletes energy) and how much it hooks. A portion of a lane sloped opposite the rotation of the ball will cause the ball to lose energy quickly, while a portion of a lane sloped with the rotation of the ball will cause the ball to lose energy slower. These slopes on the lane surface can also help the ball move more easily towards the pocket, or make it more difficult for the ball to move towards the pocket.

A textbook example of how lane surface and topography can affect scoring pace is from the 2014 and 2015 Teen Masters. In this event, many of the participants played both years, all players use the same type balls, the same oil and cleaner were used, and the long oil pattern was exactly the same both years, so we can discount all those variables.

However, in 2015, the event was held at a newer installation and the lanes are predominately shaped with a certain type topography that is known to produce high scores; the overall scoring pace was 20 pins higher in 2015 than in 2014 and an abnormal amount of 300 games were bowled. The 2015 environment also benefited some players more than others as averages between the two events were 40 pins higher per game in 2015 versus 2014, for certain styles of play.

Kegel has mapped thousands of bowling lanes around the world and we have yet to find two lanes that have the exact same measurements with regard to lengthwise tilts, crosstilts, crowns, and depressions. We also have yet to find a perfectly level lane. It could be said that bowling lanes are like finger prints; no two are the same.

Therefore, perfect and exact pattern oil patterns, or conversions, GUARANTEE that ball motion will be different at home versus where you will play on that pattern at whatever event you are going to.

A good coaching tip is to practice on a competitive type oil pattern that has a similar distance to the tournament pattern you will be bowling on. This type of preparation will help you to keep an open mind and to be flexible when you arrive at the tournament site. It is easy to get overly caught up in oil patterns with all the information and focus on oil patterns today. Unfortunately, more often than not, this closes the mind and shifts focus to “what should be” instead of “what might be”.

In conclusion, if you are practicing at home on a tournament oil pattern, and planning on competing or coaching in that tournament, take that oil pattern with a grain of salt and keep your mind open - very open. We can just about guarantee things will be different at the tournament site than at your home center.

GS Tech Tip: Chain Gear Modification (47-075474-004)

The Setting Tale Chain Gear can, through stress, shear the key on the Drive Shaft. A recent modification added two sets screws to attach the gear to the shaft to prevent shearing. However, an optional solution would be to drill a 1/4" hole through the gear and shaft 90 degrees off of the keyway and install a 1/4" roll pin.

2015 USBC Open Championship Oil Pattern Program Sheet

This month’s Inside Line feature article is about key items on the KEGEL FLEX program sheet of both the Team event and the Singles and Doubles event oil patterns for 2015 USBC Open Championships. 

Oil Pattern Distance

Oil pattern distance is one of the main key items to look for on any program sheet. The distance tells us how much dry back-end area is within any one pattern and can give us a good idea of where to play on the lane, providing the lane surface is fairly neutral. Essentially, the shorter the oil pattern is, the farther towards the outside portion of the lane one should play, and the longer the oil pattern is, the farther inside a pattern might play. Of course there are other variables that can affect this theory; like the amount of conditioner on the outside portion of the lane, the shape (topography) of the lane surface, and the friction of the lane surface. However, knowing the distance of the oil pattern, and how it affects your particular style of play, can help you line up quicker than not knowing this important pattern detail.

The distance of the oil pattern can be found at the top left corner of the KEGEL FLEX program sheet.

Oil Per Board Value Number

The Oil Per Board value, found at the top right of the FLEX oil pattern program sheet, is the size of the oil stream in microliters - the higher the value, the larger the oil stream, and the larger the stream, the more conditioner is applied to the lane.

Number of 2-2 Loads

The Number of 2-2 loads can often be a measure of difficulty. Think about these loads as the base of the oil pattern and all loads inside of the 2-2 loads are the shape of the oil pattern. The more 2-2 loads the more difficult an oil pattern will play because once there is a certain amount of conditioner across the entire lane surface, the shape of the oil pattern becomes less relevant.

At this year’s Open Championships, the 2-2 loads make up 12.95 milliliters of the total volume of the 27.05 singles/doubles oil pattern and 14.80 milliliters of the total volume of the 26.90 milliliters team event pattern.  In comparison, in most house patterns the 2-2 loads make up 3.7 milliliters of the total volume of the pattern which is in the 22 milliliter range.

The 2-2 loads are normally the first loads on the forward pass and the last load before the buff line in the reverse pass.

Buffer RPM

The FLEX lane machines in use at this year’s championship have four buffer speed options, which are noted on the program sheet by the numbers 1, 2, 3, and 4. Number 1 is what we call slow buff, and it has a speed of 100 RPM. Number 2 is medium buff and has a speed of 200 RPM. Number 3 buffs at 500 RPM and is the default speed that is used on previous models such as the Kustodian ION and Kustodian Walker. Number 4 is high buff and has a speed of 720 RPM. (Note: Individual FLEX owners can customize the buffer RPM settings for their needs, so you may see different numbers on different program sheets.)

The different buffer speeds on the FLEX allow us to do a couple things; one is it allows us to fine tune the front to back taper of the oil pattern without changing lane machine drive speeds. The other is it allows us to condition the lanes in less time by allowing us to apply more conditioner in the front part of the lane without slowing the machine down, as we would have to do in machines with single speed buffer motors.

In short, the faster the speed of the buffer brush, the more conditioner can be applied in any one section of the oil pattern. Conversely, the slower the speed of the buffer brush, less conditioner will be applied to the lane surface.

You will notice on this year’s championship patterns the choice of using buffer speed 4 in the front part of the oil pattern on both the forward and reverse pass of the pattern. Medium and slow buff is not used in this year’s patterns.

The Load Structure

As previously mentioned, once there is a certain amount of conditioner on the lane the load structure becomes less relevant. However, one thing to note this year compared to recent years, and a house pattern, is how none of the loads are “stacked up”. This means the inside load streams are spread out across the oil pattern which makes the pattern a simple blend, or crowned oil pattern (See graphics above). 

Because of this type load structure there is not a defined oil line anywhere throughout either the Team or Doubles/Singles event patterns which places a premium on consistent shot making and accuracy.  Only once bowling begins, and depletion takes place, can an oil line be developed if, and that is a big if, everyone plays in the same place from the beginning of practice to at least through the first few frames of game one. This is called “managing the oil pattern” in modern bowling vernacular.

This year’s USBC Open Championship should prove out to be one of the lower scoring championships in recent years simply because of the flatness of the patterns. However, it should also prove out to be one of the most competitive because when scores are lower, the gap between the higher scores and lower scores is much narrower. 

In closing, if you have not already made the trip to El Paso, practice your spare game, have a good game plan with your teammates, and let your ball be your guide. 

"Is Your Center Fundamentally Sound" The View from a Coach

As a coach that travels the country for a better part of the year, and walks into unfamiliar bowling centers on a weekly basis, I hope to shed some light on what a coach really sees in your center, and what you can do as a mechanic to help bring tournaments back to your center year after year. Sitting in a hotel room now writing this, many thoughts run through my mind about what the start of a tournament tomorrow will bring.

Walking though the doors tomorrow I will immediately walk over to our starting lanes. A quick glance of the lanes themselves will give me an idea of how the mechanic prides himself on his daily duties. The first things I will look at are the gutters (not because we will be in them all day), then approaches, and finally the first foot of the lane surface. You may be shaking your head by now, but take a second to think about something… Freshly dusted gutters tell me someone cares about their job and how their center looks to newly invited guests, as do approaches that are spotless, and the fact that someone took the time to clean the first foot of the lane that the machine can not clean.

As the pinsetters fire up for open practice, every lane my players bowl on, they check the foul lights. A foul can be the difference between winning a match or losing by a stick. Did the mechanic take the time to check and inspect every unit before competition started? Since our practice is 20 minutes across the house and followed by ten minutes on our starting pair, I take the first half of the open practice to write in my notebook taking notes on lanes that set pins off spot on full racks, pins that wobble on a 2nd ball cycle, other players that are having sliding issues and how this can affect my team during a tight match where a key spare needs to be made. Your goal as a mechanic is to never give me the right to use my pen.

My ears are trained as a mechanic myself, I don't want to hear multiple calls to the back, nor do I want multiple malfunctions to hinder our fast paced style of play. Bowling for 6 hours and being on our feet all day is long enough without the hassles of waiting for multiple stops on multiple lanes. Believe me when I say at the end of the day I hear all of the good and bad from a variety of coaches on how a center runs. Most coaches are bowlers, and bowlers don't understand the mechanical side of a pinsetter. They expect it to go up and down, return their ball, and work perfect every time they throw a ball. As a mechanic you should provide that experience to the people that are helping to pay your wages.

Take the time in the weeks prior to your event and check your pin spots. Go through a morning routine and reset all of your lanes using the reset button to make sure it works, and watch your racks to make sure all pins are set on spot on a first and second ball cycle. Turn the foul lights on and check them your self and correct any problems you may find. Check all of your hand dryers to make sure they work properly. This will cover most of the front-end things that we see as coaches and competitors, but take it a step further. Inspect your kickbacks for screw heads that may cause ball damage as well as your ball tracks and any transitions (nothing is worse than scoring well and having a screw head take out part of your thumb hole which takes that ball out of your line-up, been there and have the t-shirt). Make sure your parts inventory is stocked so one small part doesn't make a lane go black for the weekend. Go over your stop sheets and make hot lists to fix any minimal problems such as nagging 180 stops, ball returns, or dreaded blackouts. On the day of competition get to the center in time to clean your gutters, clean your approaches, and take pride in doing your lanes and cleaning that first foot that your reliable lane machine can't get to.

In a coaches eye, I don't want to use my notebook to document off spot pins or approach issues, I want to use it to record my moves and ball changes to better me through out my competition weekend. I want to spend my time focusing on my players and their games, not what I would have done as a mechanic to make things better. If I can spend my entire day focusing on how to make my players win, then your bowling center is fundamentally sound and you have the coach's approval.

How can a simple water filter become so clogged?

Anyone that maintains lane machines knows how critical routine maintenance is. But one item that often gets overlooked in lane machine upkeep are supply tank filters - the filters in the oil supply tank, filters in the cleaner supply tank, and now with the FLEX lane machine, the water supply tank filter (see help video below). In this feature article of the Inside Line, we’ll focus on the water supply tank and how those filters can become clogged over time, even though it’s "just water".

Most people are aware that all water is not created equal. Water can be hard or soft, and have different levels of calcium, phosphates, nitrates, sodium, potassium, and chloride, along with some uninvited guests depending on the water treatment plants. These substances are known as Total Dissolved Solids (TDS).

TDS is a measure of the “combined content of all inorganic and organic substances contained in a liquid in molecular, ionized, or micro-granular suspended form.” In layman’s terms, TDS is a measure of the amount of the stuff in the water you can’t see.

Knowing the TDS is all well and good but, how will this affect your lane machine filter?

Well, when water sits around, you know that mold and fungus can grow on the water’s surface. The water can become very pungent; you can actually see things growing and the water color changing. Think about bird baths and small fountains that don’t have running water; the stagnant water eventually turns rancid from mold and fungus growth.

When water sits in a container for long periods of time, a bio-film will eventually begin to form. Bio-films form on surfaces like tank walls and filters. Actually, they will form on virtually every non-shedding surface in a non-sterile or very humid environment.

On your teeth, plaque is a bio-film. In your cooling and heating system, bio-film forms reducing the effectiveness of the system. The slimy stuff you see on rocks and pebbles in streams is bio-film. In stagnant pools of water, bio-films can form on the surface.

Basically, a bio-film can form just about anywhere as long as there is a place for the cells to attach; the cells can attach to a solid surface or to each other.

So bio-films form in water, right? Well, why don’t bio-films form in bottled water at the grocery store?

Bottled water is packaged to prevent bio-films from forming. The bottled water you buy from the store is packaged under nitrogen pressure to force out the air. This prevents bio-films from forming in the water while it sits on the shelf. Once the bottle is opened and air is introduced to the system, the bio-film can begin forming. This is one reason why you shouldn’t reuse bottles from bottled water without thoroughly cleaning them.

Bio-film goes through five stages of development:

1.    Initial attachment,
2.    Irreversible attachment,
3.    Maturation I,
4.    Maturation II,
5.    Dispersion.

The picture below shows how a bio-film develops through each of the different stages.

     Five stages of bio-film development

Water quality in a specific location will dictate how fast a bowling center will have bio-film develop. TDS and the specific treatment methods used at the local water treatment facilities will change the water quality. Eventually though, every center will have to clean and/or replace their lane machine water filter at some time.

Just like your coffee maker at home, the water filter and supply tank should be cleaned periodically to prevent the problem. If you never clean your coffee maker, eventually the pump will fail. If you never clean your water supply tank in your single cup machines, a bio-film can form in the water tank.

At Kegel, we recommend removing and cleaning the water supply tank filter once a month. We also suggest flushing out the water supply tank at least every couple months, no matter how often you use your lane machine. The water is sitting in the supply tank the same amount of time no matter how many lanes you are doing a day – always.

This is what happens when filters are not maintained regularly:

     A filter that has not been maintained.

If periodic maintenance is not being performed on a simple item like your water supply tank and filter, or any filter for that matter, the liquid in the tank will not flow properly and that will change your dilution ratios. We know changing dilution ratios will change ball motion. But, improper cleaning can also lead to a host of other issues.

Just like Sanction Technology has done for the oil system with process verification, with Kegel’s sprayless cleaner system it's easy to check volume output for water and cleaner. As we always say, “it’s better to know than to hope”, and as any lane person will tell you, it's also better for you to find any issues before your bowlers do.

Does lane oil evaporate and how long should the oil pattern sit?

When it comes to lane conditions, every person has their own ideas as to what they think works best. Mechanics, proprietors, and bowlers all have a difference of opinion when it comes to dressing the lanes. Ask 100 different people and you’re likely to get 100 different answers. In bowling, it’s one of those topics that just seems to create a lot of controversy and a lot of differences in opinions.

Because of all these different opinions, we get many questions regarding what the best methods are for ensuring lanes are the same from day to day. Some of these questions stem from curiosity while others, like the one I got last month, stem from bowler controversy.

I was forwarded a message that came in from our website. The proprietor was quite frustrated at his bowlers because his bowlers felt like the lanes were getting conditioned too early and the conditioner was “drying up” before they ever started bowling. The proprietor tried to show the bowlers statisitical data in their score trends that suggested otherwise. But, the bowlers just didn’t agree. So, he asked “the experts”; how long can an oil pattern sit on a lane before it starts to deteriorate?

Modern lane conditioners; every lane conditioner available in today’s market; are all mineral oil based. Kegel uses pharmaceutical grade mineral oil in our lane conditioners so it is of the highest purity available. Mineral oil itself doesn’t evaporate. You could fill a cup with mineral oil and leave it sitting and it wouldn’t evaporate. Here is a link to a safety data sheet (SDS) for white mineral oil. If you look in section 9 (page 4 of the document), it shows the evaporation rate as ‘NA’. This means there is negligible or no evaporation of the material.

There are some chemicals in lane conditioners that will evaporate but these ingredients are minor compared to the percentage of mineral oil. For example, solvents such as isopropyl alcohol (IPA) are often used as an inexpensive way to lower the surface tension. Lowering the surface tension will allow the lane conditioner to wet across the lane surface more quickly. Once the lane conditioner is applied, the IPA would evaporate over time. Since lane conditioners are applied in such a thin film with a low volume over a larger area, we would estimate this to be in the 30 minute range at most. It does not take a lot of IPA to lower the surface tension so it is used in amounts of 1% or less. This evaporation does not affect the lane play characteristics that come from the mineral oil and the other ingredients that are used to give the conditioner its characteristics.

While we’ve never tested the theory of how long a lane conditioner could sit before deterioration begins, a lane pattern could sit, well, forever without deteriorating. That is, of course, in theory since we don’t have a time machine! There are other things; environmental and atmospheric conditions; that will affect lane conditions. But, the conditioner itself could sit for days on the lane and it would still be there; it isn’t going to evaporate away.

While we haven’t tested the ‘forever’ theory, we have allowed a freshly conditioned lane to sit for 24 hours. We took tapes from the freshly applied pattern and took tapes on the same pattern 24 hours later. The results: the tapes were exactly the same for both sit times. The conditioner sitting on the lane didn’t change as a result of evaporation.

Other things can affect the conditioners performance though. Dust from the air or from AC vents can be deposited on the lane. These particles can greatly affect the playing characteristics of the pattern. This is one reason that a good cleaning routine is so important. Applying lane conditioner to a dirty lane will also affect the playing characteristics of the pattern.

Atmospheric conditions like temperature and humidity will also greatly affect lane play and these are more likely the cause of changing lane conditions. Bowling centers see this a lot as the weather changes, especially when there are sharp changes from cold to hot or hot to cold. Bowlers will complain that the lanes are tighter or drier or something else but they don’t always consider the weather changes and that can affect lane conditions significantly.

Here are two previous Inside Line articles that address changing weather and lane conditions: The Weather’s Changing… Are Your Lane Conditions? and Lane Conditions and Cold Snaps.

How long a conditioner should be allowed to sit on a lane prior to bowling is a very common question. And, it’s one that we’ve gotten many times. While consistency is key, we like to support our arguments with science. So, here’s a little science behind conditioner application.

When lane conditioner is immediately applied to a bowling lane, several things must happen before the lane conditioner stabilizes enough to provide consistent playing characteristics. One is allowing the lane conditioner to adhere to the lane surface. This takes about 15-30 minutes depending on the amount of conditioner applied, the type of conditioner, the type of cleaner being used, and the surface energy of a particular lane surface.

The surface tension of the conditioner is also important since the surface tension directly affects how the conditioner “wets” across the lane. The conditioner needs to “like” the lane in order for it to wet across. If the surface energies between the two don’t agree, the conditioner will “sit up” on the lane surface (think of this effect as little beads of water sitting on the surface of your car versus the water sheeting off the surface of the car).

Another bonding takes place within the lane conditioner molecules themselves. These bonding forces, known as van der Waals forces, are basically weak attractions between atoms, molecules, and surfaces. The time for this to take place after conditioning a bowling lane is also anywhere from 15-30 minutes. The below video shows these weak bon

With the amount of lane conditioner being used in today's lane patterns, it takes about 15-30 minutes for the lane conditioner to "settle down" and stabilize on the lane. If time is not allowed for this process to take place, things like excessive carrydown can occur. The lanes may also play "tighter" simply because the oil is sitting up on top of the lane more and there is less resistance to the bowling ball as it rolls through the oil pattern. This is one reason; during tournaments where we provide lane maintenance; we always try to get the tournament organizers to allow a minimum of 15 minutes of lane conditioner "sit time" before the first ball is thrown down the lane.

The biggest key is consistency. It’s one of the things that we preach. Create a routine and stick with that routine every day. If you do the lanes an hour before league, do them an hour before league every time and you’ll eliminate that variable (and that complaint from your bowlers).

We hope this information helps you. If you have additional questions, please feel free to contact us. We will be happy to assist in any way we can. Until next time, happy bowling!